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Sales and Customer Service Lead

1 week ago

Charleston, West Virginia, United States YETI Coolers Full time

Company Overview:

  • We are BUILT FOR THE WILD.
  • Our gear can make that time extraordinary.

Job Summary:

  • This is a key leadership position responsible for driving store sales and profitability.
  • You will provide coaching and guidance to store team members to achieve sales goals and improve customer satisfaction.
Key Responsibilities:
  1. Sales and Profitability:
    • Drive sales growth through effective merchandise presentation and visual merchandising
    • Analyze sales trends and adjust strategies accordingly
  2. Brand Experience/Customer Service:
    • Develop and implement customer loyalty programs to increase retention rates
    • Ensure store team delivers exceptional customer service through active listening and prompt issue resolution
  3. Talent Management:
    • Recruit, develop, and retain top talent within the store team
    • Identify areas for improvement and develop training plans to address skill gaps
  4. Operations & Inventory:
    • Manage inventory levels and optimize stockroom space to reduce waste and improve efficiency
    • Implement process improvements to reduce costs and increase productivity

Qualifications and Attributes:

  • Demonstrated leadership experience in a retail environment
  • Proven track record of improving sales and profitability
  • Strong communication and interpersonal skills
    • Able to work effectively with cross-functional teams to drive business outcomes
    • Ability to adapt to changing priorities and deadlines

Requirements:

  • High school diploma required; Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required
  • At least 2 years of management experience in a fast-paced, high volume retail environment
  • Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred