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Shift Leader

2 months ago

Richmond, Virginia, United States Wingstop Full time

Job Summary:

We are seeking a skilled Shift Leader to join our team at Wingstop. As a Shift Leader, you will be responsible for supervising the operations of a shift to ensure that food safety, product preparation, cleanliness, and company standards are maintained.

Key Responsibilities:

  • Perform all tasks and responsibilities of a Wingstop crew member.
  • Ensure that each Guest receives outstanding service by providing a Guest-friendly environment.
  • Train newer or less experienced crew members in their tasks and responsibilities.
  • Practice inventory control standards.
  • Ensure that all staff members follow store policies.
  • Maintain appropriate cleanliness, sanitation, safety, and staffing standards.
  • Open and/or close the Restaurant and meet required work hours.
  • Manage and motivate the crew members.
  • Coordinate breaks effectively and quickly.
  • Assemble and package orders according to the Wingstop standard.
  • Assist all other positions when necessary.
  • Ensure that all crew members are always health safety conscious.
  • Resolve customer issues with efficiency and a good attitude.
  • Ensure that the store is clean at closing.
  • Promote the Wingstop Brand and uphold the mandatory operating requirements.
  • Enforce the Wingstop uniform and jewelry policy.
  • Ensure that each guest has a positive, long-lasting impression of the Wingstop experience.
  • Cash is controlled and maintained.
  • Daily and weekly cleaning tasks are being met.
  • Orders quote times are being met and adjusted for peak business hours.
  • Overtime for the crew is to be avoided unless it is an emergency and approved by the general manager.
  • The kitchen is well-manned and organized for each position during peak periods.
  • Represent the Wingstop brand.

Requirements:

  • Excellent customer service skills.
  • Ability to work in a fast-paced environment.
  • Strong leadership and communication skills.
  • Ability to train and develop team members.
  • Knowledge of food safety and sanitation procedures.
  • Ability to maintain a clean and organized work environment.
  • Ability to work a variety of shifts, including evenings and weekends.