Service Engineer Technician
3 weeks ago
About the Role: Evertz Microsystems Limited is seeking a skilled Service Engineer Technician to join our AV Service team. This challenging yet rewarding position combines technical know-how and customer service skills, offering an excellent opportunity to influence client perception.
Key Responsibilities:
- Travel within the US for customer deployments and general service
- Install product(s) or systems at customer sites and deliver product training to customers
- Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
- Assess customer's product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause
- Systematic & detail-oriented troubleshooting, data collection and reporting of issues
- Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback
Requirements:
- College or University education in Electrical, Electronic, or Computer disciplines
- Passion for technology and learning new software and hardware products
- Hands-on experience with IP Networking, server hardware and Linux OS
- Unparalleled desire to help customers and deliver service excellence
- Problem-solving ability while reacting to changing situations, & championing issues to resolution
- Ability to multi-task in a fast-paced environment
- Strong verbal and written communication skills
- Must be eligible for travel within US and Canada
- US Citizenship is essential
What We Offer:
- Employer funded benefits program
- Competitive total compensation package ($80,000 - $110,000 per year)
- Work-Life Balance
- Career Progression
- Casual Work Environment
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