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Healthcare Support Specialist

2 months ago

Glastonbury, Connecticut, United States UnitedHealth Group Full time

External Applicants are eligible for a $1, sign-on bonus

Opportunities with ProHealth Physicians, part of the Optum family of businesses. At ProHealth Physicians, your contributions directly enhance the health and well-being of our community. Experience high levels of collaboration, extensive medical resources, and a strong commitment to outstanding care and service. Become part of a leading community-based medical group and discover the essence of Caring. Connecting. Growing together.

Are you prepared to make a meaningful impact in healthcare? If so, you could be the vital addition to our care team. As a member of the Optum and UnitedHealth Group family, ProHealth Physicians provides new avenues for professional growth. Here, you will experience:

Exceptional collaborationExtensive medical resourcesDedicated professionals focused on patient-centered care

Position Overview:

Location: Western Boulevard, Glastonbury, CTDepartment: Internal MedicineSchedule: Full-time, 40 hours weekly, Monday through Friday, scheduled hours between 7:00 AM – 6:00 PM

The Medical Assistant plays a crucial role in supporting the Care team and its patients through various clinical and administrative responsibilities, including patient intake, responding to patient inquiries, and documenting patient interactions. The MA operates within the Connecticut scope of practice.

Key Responsibilities:

Deliver patient care, clinical summaries, and guidance on next steps or follow-upPerform phlebotomy as requiredCollaborate as a member of the care team, preparing patients for consultations by collecting and recording clinical information according to established protocolsManage patient interactions in accordance with approved protocols and scheduling guidelinesExecute standing orders in line with practice policies and proceduresAccurately document all patient interactions and clinical activities in the electronic health record (EHR) in a timely mannerCoordinate scheduling of tests, treatments, and follow-up visits for patients; assist patients in identifying suitable external resources for disease management and other services; refer patients as necessaryHandle and document patient phone calls; take comprehensive messages and route them to providers as needed using the EHRMonitor task queues to ensure timely responses to tasks, follow up on overdue orders/worklists, and track the status of critical referralsIn collaboration with Regional Nurse Managers, oversee temperature monitoringSupport the care team to ensure smooth office operations and delivery of exceptional service through teamworkMaintain up-to-date knowledge of current coding, OSHA, and CLIA regulations, as well as company policiesAdhere to all patient safety initiatives and infection control regulationsPerform additional duties as assigned

Become part of ProHealth Physicians and play a pivotal role in shaping the future of healthcare in Connecticut. Caring. Connecting. Growing together. ProHealth Physicians is Connecticut's leading community-based medical group, with primary care offices across every county. Our team of over + doctors and advanced practice clinicians provides care for individuals of all ages. We also offer in-house imaging and clinical lab services. While traditional medicine treats individuals when they are ill, we emphasize disease prevention. Our mission is to equip our patients—and their communities—with the resources they need to achieve and maintain wellness. This is how we empower individuals to lead healthier lives.

Your performance will be acknowledged and rewarded in an environment that will challenge you and provide clear guidance on what it takes to excel in your role, as well as offer development opportunities for other positions you may wish to pursue.

Required Qualifications:

Graduate of an Accredited Medical Assistant programCertified Medical Assistant, or the ability to obtain CMA/RMA within a specified timeframeIntermediate proficiency in Microsoft Office

Preferred Qualifications:

1+ years of experience as a Medical Assistant in a primary care environmentExperience with electronic health records (e.g., Epic)Familiarity with medical terminology

Connecticut Residents Only: The hourly range for this role is $16.00 to $28.27 per hour. Compensation is based on various factors, including local labor markets, education, work experience, certifications, etc. UnitedHealth Group adheres to all applicable minimum wage laws. In addition to your salary, UnitedHealth Group offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contributions (all benefits are subject to eligibility requirements).

At UnitedHealth Group, our mission is to help individuals lead healthier lives and improve the health system for everyone. We believe that everyone—regardless of race, gender, sexuality, age, location, or income—deserves the opportunity to live their healthiest life. However, significant barriers to good health still exist, disproportionately affecting people of color, historically marginalized groups, and those with lower incomes. We are dedicated to minimizing our environmental impact and delivering equitable care that addresses health disparities and enhances health outcomes—an enterprise priority reflected in our mission.

Diversity fosters a healthier environment: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group maintains a drug-free workplace. Candidates are required to pass a drug test prior to commencing employment.