Patient Support Coordinator

1 month ago


Florence, Colorado, United States HopeHealth Full time
Job Summary

The Patient Support Representative is a key member of our clinical team, responsible for providing exceptional patient care and support in a fast-paced medical office environment.

Key Responsibilities:

  • Greets patients professionally and answers incoming telephone calls in a timely and courteous manner.
  • Assists patients with completing necessary paperwork and maintains confidentiality of patient information at all times.
  • Schedules appointments and keeps the clinical team updated on schedule changes and patient arrivals.
  • Comforts patients by anticipating anxieties and effectively answering questions.
  • Participates in training opportunities and helps promote office efficiency and meet practice goals established by leadership.
  • Scans insurance cards and collects payments for copay and/or patient balance, and verifies patient balances.
  • Manages inventory of needed office supplies and monitors the waiting area.
  • Keeps the front office area clean and organized, and updates patient demographics.

Requirements:

  • High School Diploma or equivalent required.
  • Two year medical office experience preferred.
  • Excellent oral and written communication skills, with the ability to collaborate with others to improve the patient experience and address needs.
  • Ability to take initiative and handle various tasks simultaneously, with knowledge of policies, procedures, regulations, and protocols.
  • Bilingual in English/Spanish preferred, with excellent interpersonal skills and a compassionate approach to patient care.

Physical Requirements:

  • Adequate hearing and speaking skills to perform job duties in person and over the telephone.
  • Visual acuity to perform job duties, including reading information from printed sources and computer screens.
  • Occasional lifting and carrying items weighing up to 10 pounds unassisted, with frequent bending, reaching, and repetitive hand movements.

Additional Requirements:

  • As a participant in the Floater Staffing Pool, the Patient Support Representative will be available to work at any given location on the basis of staffing needs.
  • Must have reliable transportation to remain in the Floater staffing pool.
  • Must be available to work between Monday – Friday from 7:30 am to 6:00 pm, with the possibility of working Access Hope shifts on weekends.

HopeHealth, Inc. is an equal opportunity employer.



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