Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer concerns, and promoting our products and services.
Key Responsibilities- Provide excellent customer service, ensuring high levels of customer satisfaction
- Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
- Build productive relationships with wholesale and retail customers, identifying opportunities to increase sales and improve customer satisfaction
- Process sales transactions accurately and consistently, adhering to company policies and procedures
- Meet or exceed sales goals on a monthly, quarterly, and yearly basis, while maintaining a high level of customer satisfaction
- Maintain accurate and up-to-date records, including work order files and formulas
- Pull and stock products from the sales floor or warehouse, ensuring accurate inventory levels
- Tint and mix products as needed, to customer specifications
- Assist in maintaining a clean and organized store environment, including equipment and displays
- Load and unload delivery trucks, ensuring timely and accurate delivery of products
- Assist in making deliveries as needed, ensuring customer satisfaction and timely delivery
- Maintain a high level of product knowledge, staying up-to-date on new products and services
- Comply with inventory control procedures, ensuring accurate and timely inventory management
- Identify opportunities to improve sales and customer satisfaction, suggesting solutions to management
- Must be at least 18 years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- Valid, unrestricted driver's license
- High school diploma or equivalent
- At least one year of experience working in a delivery, retail, or customer service position
- Previous experience selling paint and paint-related products
- Previous experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
At Sherwin-Williams, we believe in careers that grow with you. We provide opportunities for professional growth and development, as well as a comprehensive benefits package. We value diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees.
We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds and experiences. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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