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Customer Service Representative

2 months ago

Clayton, North Carolina, United States GEODIS Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at GEODIS Group. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process customer orders and ensure accurate and efficient fulfillment.
  • Communicate with customers to understand their needs and provide solutions to meet their expectations.
  • Collaborate with internal teams to resolve customer complaints and issues.
  • Maintain accurate records and reports to track customer interactions and resolve issues.
Requirements
  • High school diploma or equivalent required.
  • Minimum 6 months of customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in Microsoft Office and other software applications.
Working Conditions

This is a full-time position that requires working in a dynamic and fast-paced environment. The ideal candidate will be able to work independently and as part of a team to achieve customer satisfaction and business goals.