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Client Engagement Specialist, Annuity

2 months ago

Dallas, Texas, United States IBM Full time

Overview
Become a part of a transformative initiative within the IBM Software Annuity division, dedicated to enhancing client satisfaction through innovative digital interactions on social media channels.

This role demands proficient sales expertise, outstanding communication skills, and the ability to cultivate strong client relationships.

Your Responsibilities
1) Interact with clients via digital platforms such as LinkedIn, OneMob, ISC, Salesloft, and similar tools.

Key Responsibilities Include:

  • Develop a strategic marketing plan to increase engagement with existing customers in your designated area.
  • Reach out to clients at least nine months before their renewal date.
  • Identify Line of Business (LoB) contacts within the client base.
  • Encourage participation in IBM events.
  • Determine and prioritize strategic initiatives for key client accounts.
  • Share valuable customer insights with Annuity sales teams, business partners, and brand representatives.

2)
Pipeline Management Duties Include:

  • Maintain CRM pipeline accuracy by documenting upcoming actions, challenges, sales progress, and anticipated closure dates.
  • Analyze historical pricing data for qualified opportunities.
  • Generate reports on the client base for Annuity sellers, highlighting opportunities for modernization and recovery.

Required Skills and Experience

  • A minimum of two years of experience in sales, ideally in a renewal or customer retention capacity.
  • At least two years of experience utilizing digital platforms for sales (e.g., LinkedIn, OneMob, Salesloft).
  • Aptitude for analyzing renewal data, recognizing trends, and making data-driven decisions.
  • Ability to work collaboratively with cross-functional teams and contribute positively to the work environment.

Preferred Skills and Experience

  • Strong time management and organizational skills to prioritize tasks effectively and meet deadlines.
  • Familiarity with CRM software (e.g., Salesforce).
  • Willingness to travel occasionally for client meetings.

About IBM
IBM operates globally, with a presence in over 175 countries, leveraging a diverse geographic revenue distribution. The Global Markets organization is a strategic sales unit that manages IBM's worldwide operations, collaborating closely with country-based teams to serve clients locally.

These teams consist of client relationship managers who lead integrated groups of consultants, solution specialists, and delivery professionals to facilitate client growth and innovation. By combining local expertise with global experience and digital capabilities, IBM fosters robust client relationships.

Your Life @ IBM
At IBM, we understand that technology is ever-evolving. Our commitment to client success, meaningful innovation, and personal responsibility in all relationships drives our actions as IBMers. We encourage continuous learning and personal development, fostering an environment where everyone can thrive, regardless of their background.

IBMers are growth-oriented, always curious, and open to feedback, constantly seeking to enhance their skills and knowledge. They are empowered to provide constructive feedback to help their peers grow and collaborate with colleagues, embracing diverse perspectives to achieve exceptional outcomes for our clients.

Are you ready to join IBM and contribute to our mission of progress and innovation?