Customer Service Representative

4 weeks ago


Jacksonville, Florida, United States J&W Heating and Air Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at J&W Heating and Air + Plumbing. As a key member of our customer service team, you will be responsible for providing exceptional customer service, scheduling appointments, and ensuring the efficient operation of our service operations.

Key Responsibilities
  • Provide exceptional customer service to our clients, responding to inquiries, resolving issues, and addressing concerns in a professional and timely manner.
  • Schedule appointments and coordinate with technicians to ensure seamless service delivery.
  • Manage customer database, ensuring accurate and up-to-date information.
  • Process payments and maintain records of customer transactions.
  • Participate in ongoing training and education to enhance skills and knowledge.
Requirements
  • Experience in customer service, preferably in a similar industry such as plumbing, HVAC, or electrical services.
  • Proficiency in Google Suite, Slack, and dispatching software such as ServiceTitan.
  • Excellent time management skills, attention to detail, and problem-solving abilities.
  • Excellent communication skills, with the ability to interact with customers, suppliers, and team members effectively.
What We Offer
  • Industry-leading pay and benefits package.
  • Year-round work and advancement opportunities.
  • Latest technology and tools to enhance productivity and efficiency.
  • Ongoing training and education to support career growth.

We are a locally owned and operated company, committed to providing exceptional service to our customers. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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