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Senior Executive of Operational Management

2 months ago


Jacksonville, Florida, United States Jacksonville HA Full time
Job Overview

The Jacksonville Housing Authority is committed to equal opportunity and affirmative action in employment. Our policy ensures that all individuals have equal access to employment opportunities, and that all personnel policies, programs, practices, and operations are conducted without discrimination based on any protected class status.

Position Title: Chief Operating Officer

Classification: Exempt

Salary Range: $174,249,703.00

Reports To: President & CEO

Position Summary

The Chief Operating Officer (COO) serves as the principal advisor to the CEO, leading the operational programs of the Jacksonville Housing Authority (JHA). This role is pivotal in directing and executing strategies, policies, and practices that enhance the agency's core operations, including the Housing Choice Voucher Program, Public Housing, Compliance, and Resident Services.

Key Responsibilities

  • Oversee the planning, direction, and evaluation of daily operations related to Housing Management, including Public Housing and Rental Assistance Programs.
  • Manage Housing Operations and Customer Service functions, ensuring alignment with organizational goals.
  • Collaborate with departmental leaders to assess operational needs and implement improvements.
  • Provide visionary leadership to ensure the sustainability of agency operations through strategic goal setting and interdepartmental collaboration.
  • Prepare comprehensive analyses, policies, and reports for the CEO.
  • Handle sensitive information with discretion and integrity.
  • Monitor budget performance and collaborate with the CFO on financial planning.
  • Analyze performance metrics and present findings to the CEO, recommending necessary actions.
  • Represent the agency in community engagements and maintain relationships with HUD and other stakeholders.
  • Stay informed on public housing regulations and developments through continuous professional education.
  • Assist the CEO in strategic planning and goal formulation for the agency.
  • Resolve conflicts and address operational challenges as they arise.
  • Attend and present at Board meetings, providing updates on strategic objectives.
  • Facilitate regular senior management meetings to discuss priorities and progress.
  • Establish budgets for new real estate projects and ensure operational readiness.
  • Engage in assessing organizational needs and setting strategic goals.
  • Participate in financial performance reviews with the CFO.
  • Monitor market trends and manage rent adjustments.
  • Enhance industry knowledge through continuous learning and networking.
  • Promote interdepartmental communication to foster a positive organizational culture.
  • Identify and pursue new business opportunities while maintaining a strong industry reputation.
  • Act as the agency's ambassador at networking events and community meetings.
  • Utilize knowledge of industry standards and regulations to improve agency policies.
  • Train staff on compliance with agency policies to minimize liability and enhance efficiency.
  • Perform additional duties as required to support strategic objectives.

Minimum Qualifications

Education: A Bachelor's degree in public administration, business management, or a related field is required. A Master's degree is preferred.

Experience: A minimum of ten years in a leadership role within property management, particularly in affordable housing, with a strong understanding of local, state, and federal housing regulations.

Required Skills and Abilities

  • Comprehensive knowledge of HUD regulations and public housing operations.
  • Strong budgeting and financial management skills.
  • Ability to anticipate external factors affecting agency performance and adjust strategies accordingly.
  • Excellent organizational and time management skills, with the ability to manage multiple priorities.
  • Strong analytical skills for data interpretation and reporting.
  • Ability to work collaboratively and build relationships across various levels of the organization.
  • Proficiency in Microsoft Office and property management software.
  • Exceptional communication skills, both written and verbal.
  • Ability to present information effectively in various settings.

Core Competencies

Strategic Leadership: Demonstrates expertise in financial management and strategic planning.

Relationship Building: Fosters a culture of open communication and collaboration.

Operational Excellence: Implements sustainable improvements across all departments.

Results Orientation: Focuses on achieving measurable objectives and outcomes.

Physical Demands: The role requires the ability to remain stationary for extended periods, engage in office tasks, and communicate effectively.

Work Environment: Primarily office-based with interactions with internal and external clients, and occasional site visits.

Other: A valid driver's license is required.

This job description is intended to outline the major responsibilities and requirements of the position. It is not exhaustive and may be subject to change as needed.