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Lead Technical Program Manager

2 months ago


Seattle, Washington, United States Amazon Full time
Lead Technical Program Manager

Job Overview: We are in search of a seasoned Technical Program Manager to join our dynamic team at Amazon Web Services. This role is pivotal in enhancing customer interactions and ensuring a seamless experience with our support services.

About Us: AWS Sales, Marketing, and Global Services (SMGS) is dedicated to driving growth and adoption across a diverse range of customers, from small and mid-market accounts to large enterprises.

Your Role: As a Lead Technical Program Manager, you will play a crucial role in influencing customer experiences by leveraging your expertise in cloud computing. You will collaborate with a team of talented individuals who are passionate about innovation and excellence in customer service.

Key Responsibilities:

  • Drive strategic planning and execution of complex program launches across various teams.
  • Utilize your technical acumen to address intricate challenges and develop effective solutions.
  • Work collaboratively with product and technology teams to enhance customer experiences and streamline operations.
  • Lead initiatives aimed at reducing customer contacts and achieving cost efficiencies.

Qualifications:

  • Bachelor's degree in engineering, computer science, or a related field.
  • 5+ years of experience in technical product or program management.

Preferred Qualifications:

  • Master's degree in Computer Science or a relevant engineering discipline.

At Amazon, we are committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.