Call Center Operations Manager

2 weeks ago


Baton Rouge, Louisiana, United States Woman's Hospital Full time

Job Summary: We are seeking a highly skilled Call Center Supervisor to oversee the day-to-day operations of our Call Center. The ideal candidate will have a strong background in call center management, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Oversee the day-to-day operation of the Call Center, including staff needs, training, issues, client needs, and hospital needs.
  • Conduct staff evaluations and provide feedback to improve performance.
  • Review reports for traffic and client volumes daily and chart trends monthly/yearly.
  • Work with the Lead Operator to audit calls and ensure quality standards are met.
  • Create client profiles and train Operators on new accounts.
  • Run call volumes and abandoned rates daily and enter payroll and maintain time and attendance for staff.

Requirements:

  • Four years in a call center environment, or equivalent, with two years in a leadership role.
  • Management experience preferred.
  • High school diploma.

Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM. Must be flexible to work nights/weekends on occasion.

Pay Range: Hourly/Non-Exempt. $24.00.



  • Baton Rouge, Louisiana, United States Woman's Hospital Foundation Full time

    Job SummaryThe Call Center Supervisor is a key member of our team at Woman's Hospital Foundation, responsible for overseeing the day-to-day operations of the Call Center. This includes managing staff, client relationships, and ensuring seamless communication with our clients and patients.Key ResponsibilitiesLead and manage a team of Call Center staff,...


  • Baton Rouge, Louisiana, United States Woman's Hospital Full time

    The Call Center Team Lead at Woman's Hospital is responsible for overseeing the day-to-day operations of the Call Center, driving business growth, and delivering exceptional patient experiences. This role plays a vital part in shaping the department's vision and direction, ensuring seamless communication with clients and hospital teams, and fostering a...


  • Baton Rouge, Louisiana, United States Smalls Sliders Operations LLC Full time

    Job Title: Restaurant Operations ManagerSmalls Sliders Operations LLC is seeking a highly skilled Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional guest service, and driving financial results.Key Responsibilities:Manage...


  • Baton Rouge, Louisiana, United States Smalls Sliders Operations LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Assistant Manager to join our team at Smalls Sliders Operations LLC. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional guest service, and driving financial results.Key ResponsibilitiesOperations:Oversee all...


  • Baton Rouge, Louisiana, United States TireCo Full time

    Job Title: Distribution Center LeadAt TireCo, we are seeking a highly skilled and experienced Distribution Center Lead to oversee the daily operations of our distribution center. As a key member of our team, you will be responsible for ensuring the efficient and safe movement of goods, managing inventory, and leading a team of warehouse staff.Key...

  • Operations Manager

    2 weeks ago


    Baton Rouge, Louisiana, United States MV Transportation Full time

    Job Summary:MV Transportation is seeking a skilled Operations Manager to provide leadership and direction to assigned operating locations, ensuring the delivery of annual business plans. The ideal candidate will have a strong background in transportation management, with experience in scheduling, personnel management, and training. Key Responsibilities:...


  • Baton Rouge, Louisiana, United States Serco North America Full time

    Job Summary:Serco North America is seeking a highly skilled Traffic Management Center Senior Operator to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth flow of traffic in Baton Rouge, Louisiana.Key Responsibilities:Operate and maintain traffic management systems, including arterial roads, time-of-day,...


  • Baton Rouge, Louisiana, United States Hancock Bank Full time

    Financial Center Supervisor Job DescriptionThis is a position for a Financial Center Supervisor located in Baton Rouge, MS.Job Summary:The Financial Center Supervisor ensures a solid operational foundation; builds relationships with clients while performing financial transactions including paying, receiving, and cash control duties; seeks to uncover...


  • Baton Rouge, Louisiana, United States Hancock Bank Full time

    Job Title: Financial Center SupervisorThis is a position for a Financial Center Supervisor located in Baton Rouge, MS.Job Summary:The Financial Center Supervisor ensures a solid operational foundation, builds relationships with clients, and performs financial transactions, including paying, receiving, and cash control duties. The role seeks to uncover...

  • Physician Assistant

    2 weeks ago


    Baton Rouge, Louisiana, United States NeuroMedical Center Full time

    Job Summary:The NeuroMedical Center is seeking a certified/licensed Physician Assistant to join our medical team. The ideal candidate will have experience in interventional pain management, spine surgery, or orthopedic settings and possess the ability to work effectively in various medical settings.Responsibilities:New patient evaluations and established...

  • Operations Manager

    1 month ago


    Baton Rouge, Louisiana, United States MV Transportation Full time

    Job SummaryAt MV Transportation, we are seeking an experienced Operations Manager to provide leadership and direction to our operating locations. The successful candidate will be responsible for ensuring the delivery of annual business plans, controlling daily operations, and maintaining compliance with company policies and procedures.Key...

  • Operations Manager

    3 weeks ago


    Baton Rouge, Louisiana, United States MV Transportation Full time

    Job Summary:MV Transportation is seeking an experienced Operations Manager to provide leadership and direction to assigned operating locations, ensuring the delivery of annual business plans. The successful candidate will be responsible for controlling the daily operation of our transportation contract, in compliance with contracting agency policies and...

  • Operations Manager

    2 months ago


    Baton Rouge, Louisiana, United States Octapharma Plasma Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Manager to join our team at Octapharma Plasma. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of our plasma donation center and providing exceptional leadership to our staff.Key ResponsibilitiesOperational Excellence: Assist the Donor...

  • Profit Center Manager

    3 weeks ago


    Baton Rouge, Louisiana, United States Sunbelt Rentals Full time

    Unlock Your Potential Sunbelt Rentals is a leading equipment rental company that offers a wide range of products and services to support our customers' success. We are seeking a highly skilled and experienced Branch Manager to lead our team and drive business growth. About the Role The Branch Manager will be responsible for the overall direction,...

  • Operations Manager

    1 month ago


    Baton Rouge, Louisiana, United States Insight Global Full time

    Job DescriptionThe Operations Supervisor plays a crucial role in overseeing the daily operations function related to utilities and design engineering. This position ensures efficient and safe operations, compliance with regulations, and effective management of personnel.Responsibilities:Supervision and Leadership:Supervise and monitor the activities of...


  • Baton Rouge, Louisiana, United States Five Star Call Centers Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Five Star Call Centers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Address customer...


  • Baton Rouge, Louisiana, United States TireCo Full time

    Job Title: Distribution Center LeadJob Summary:We are seeking a highly skilled and experienced Distribution Center Lead to oversee the daily operations of our distribution center. As a key member of our team, you will be responsible for ensuring the efficient and safe movement of goods, managing inventory, and leading a team of warehouse staff.Key...


  • Baton Rouge, Louisiana, United States Walgreens Full time

    Job DescriptionAs a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience. This role requires a strong understanding of pharmacy operations, leadership skills, and the ability to work effectively in a team environment.Key...

  • Center Manager I

    4 weeks ago


    Baton Rouge, Louisiana, United States Premier Health Consultants Full time

    Job SummaryThe Center Manager I is a key role within Premier Health Consultants, responsible for the day-to-day operations and administration of assigned sites. This position requires a strong leader who can provide the necessary resources to meet the needs of patients and the organization.Key ResponsibilitiesHuman Resources: Ensure staffing levels are...


  • Baton Rouge, Louisiana, United States Capstone Logistics Full time

    Job Summary:Capstone Logistics is seeking a highly skilled and experienced Warehouse Supervisor to join our team. As a key member of our operations team, you will be responsible for managing the daily activities of our warehouse crew, ensuring safe and efficient operations, and meeting customer needs.Responsibilities:Manage and supervise warehouse crew to...