Call Center Operations Manager
2 weeks ago
Job Summary: We are seeking a highly skilled Call Center Supervisor to oversee the day-to-day operations of our Call Center. The ideal candidate will have a strong background in call center management, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Oversee the day-to-day operation of the Call Center, including staff needs, training, issues, client needs, and hospital needs.
- Conduct staff evaluations and provide feedback to improve performance.
- Review reports for traffic and client volumes daily and chart trends monthly/yearly.
- Work with the Lead Operator to audit calls and ensure quality standards are met.
- Create client profiles and train Operators on new accounts.
- Run call volumes and abandoned rates daily and enter payroll and maintain time and attendance for staff.
Requirements:
- Four years in a call center environment, or equivalent, with two years in a leadership role.
- Management experience preferred.
- High school diploma.
Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM. Must be flexible to work nights/weekends on occasion.
Pay Range: Hourly/Non-Exempt. $24.00.
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