Call Center Operations Manager

4 weeks ago


Baton Rouge, Louisiana, United States Woman's Hospital Full time

Job Summary: We are seeking a highly skilled Call Center Supervisor to oversee the day-to-day operations of our Call Center. The ideal candidate will have a strong background in call center management, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Oversee the day-to-day operation of the Call Center, including staff needs, training, issues, client needs, and hospital needs.
  • Conduct staff evaluations and provide feedback to improve performance.
  • Review reports for traffic and client volumes daily and chart trends monthly/yearly.
  • Work with the Lead Operator to audit calls and ensure quality standards are met.
  • Create client profiles and train Operators on new accounts.
  • Run call volumes and abandoned rates daily and enter payroll and maintain time and attendance for staff.

Requirements:

  • Four years in a call center environment, or equivalent, with two years in a leadership role.
  • Management experience preferred.
  • High school diploma.

Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM. Must be flexible to work nights/weekends on occasion.

Pay Range: Hourly/Non-Exempt. $24.00.



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