Alterations and Customer Service Expert

4 days ago


Wilmington, North Carolina, United States David's Bridal Full time

About Us: At David's Bridal, we're committed to Diversity, Equity, and Inclusion. Our goal is to build a workforce that's representative of the customers we serve. We believe in creating a culture where all forms of diversity are celebrated and valued.


The Role: As an Alterations Customer Service Representative, you'll be responsible for providing exceptional customer experiences, welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickups.


Key Responsibilities:

  1. Customer Service: Welcome customers with genuine enthusiasm, communicate clearly, and resolve conflicts.
  2. Operational Tasks: Manage customer flow, prepare, welcome, meet needs, and be there for customers.
  3. Alterations Services: Press, steam, and spot clean merchandise, follow quality control guidelines, and inspect garments.
  4. Teamwork: Collaborate with colleagues to achieve Five-Star Customer Service and maintain store standards.
  5. Inventory Management: Process special orders, pick-ups, and first-quality standards.

What You'll Need:

  • High school diploma or equivalent degree.
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is helpful.
  • Prior experience with computerized POS systems.

Your Benefits: Enjoy a rewarding work environment, competitive pay, team bonus, dayforce wallet, generous team member discount, vision care, supplemental insurances, 401K program, identity theft protection, home and auto insurance discounts, mobile discounts, legal benefits, and pet insurance.



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