Customer Service Ambassador

2 months ago


Los Angeles, California, United States Planet Fitness Full time
Job Summary

The Club Experience Specialist will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Member Engagement
    • Greet members, prospective members and guests, providing exceptional customer service.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Front Desk Operations
    • Handle all front desk related activities including:
      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system.
      • New member sign-up.
      • Take prospective members on tours.
      • Facilitate needed updates to member's accounts.
    • Club Maintenance
      • Assist in maintaining the neatness and cleanliness of the club.
        • Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
        • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
        • Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
      Requirements
      • Customer Service Background
        • Customer service background preferred.
      • Physical Demands
        • Continual standing and walking during shift.
        • Continual talking in person or on the phone during shift.
        • Must be able to occasionally lift up to 50 lbs.
        • Will encounter toxic chemicals during shift.
        • Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.
      Why Work at Planet Fitness?

We are committed to providing a unique environment in which anyone can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built.

Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ).

Job Benefits
  • Free Black Card gym membership.
  • Day, evening, or overnight shifts.
  • Career growth opportunities.
  • Discounts on merchandise sold at the club.
  • Benefits including: medical, 401k, and supplemental insurance.
  • Discounts on movie tickets, theme parks, hotels, attractions, and much more.


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