Patient Access Inpatient Registrar

5 days ago

Indianapolis, Indiana, United States RHI Rehab Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Inpatient Registrar to join our team at RHI Rehab. As a key member of our Patient Access Department, you will be responsible for ensuring the smooth and efficient registration process for our patients.

Key Responsibilities
  • Consistently and accurately confirms, enters, and/or updates all required demographic data in the correct encounter.
  • Completes patient-facing Inpatient Rehabilitation Facility- Patient Assessment Instrument (IRF PAI) questions within the regulatory timeframe.
  • Provides patient with an RHI Handbook, as well as the appropriate admission forms for signatures as per RHI procedures.
  • Completes EMR form for Advanced Directive and Infectious Disease.
  • Follows downtime manual processes with little or no supervision.
  • Accountability for accuracy of data collected and entered into systems.
  • Ability to maintain a passing grade on monthly audits.
  • Collect payments according to hospital policies and procedures.
  • Reconciles Daily Deposit Journal with payments collected and completes documentation for deposit at the end of shift.
  • Maintains accurate records including, but not limited to the EMR, logs and databases as indicated.
  • Helps to maintain patient's medical record by scanning in signed forms, orders, photo, identification, and insurance cards into the correct encounter.
Customer Service
  • Employee is focused on providing customer satisfaction (including, but not limited to, patients, co-workers, visitors, vendors and physicians) as a primary goal/outcome of all interactions in accordance with AIDET principles and RHI Standards of Behavior; places customer first in the performance of job duties and responds to needs in a timely manner as evidenced by the absence of legitimate customer complaints.
  • Directs incoming calls and questions to the appropriate department or person if unable to assist.
Qualifications
  • Strong interpersonal skills.
  • Excellent professional and organizational skills; excellent written and verbal communication skills; medical terminology preferred, general office, secretarial, and computer experience.
  • Experience in a healthcare environment working in either insurance verification, registration scheduling, and/or Patient Access preferred or a minimum of 5 years of direct customer service experience in an office environment.
  • High school graduate or equivalent. Knowledge of medical terminology and mathematical skills is required. Basic knowledge of Windows and Microsoft Office. Knowledge of Cerner and Electronic Medical Records (EMR) is beneficial but not required.

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