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Patient Services Coordinator

2 months ago

Prescott, Arizona, United States Exceptional Healthcare Inc. Full time
Job Overview

The Patient Services Coordinator serves as the initial point of interaction within Exceptional Healthcare Inc. and is tasked with the following responsibilities:

Key Responsibilities:

  • Ensure all patients and staff are treated with respect and dignity.
  • Foster open communication across departments to promote a collaborative environment.
  • Engage professionally and effectively with patients, visitors, and vendors.
  • Exhibit professionalism and composure in a high-pressure setting.
  • Greet all patients and visitors warmly and courteously.
  • Uphold confidentiality and adhere to HIPAA regulations.
  • Efficiently register patients for Emergency Room, Direct Admissions, and Outpatient Services in line with EMTALA standards.
  • Collect essential patient demographics, financial details, consents, and additional documentation.
  • Identify insurance plans, verify benefits, and manage Admission Notifications and Authorizations for both admissions and outpatient services.
  • Provide explanations of benefits and collect upfront payments for ER copayments, deductibles, and self-pay amounts.
  • Process payments and maintain regular communication with the Central Billing Office to rectify discrepancies.
  • Implement patient status changes as directed by clinical staff.
  • Maintain patient records, including creating files, scanning documents into the EMR, auditing for completeness, filing, and occasionally shredding documents.
  • Answer, screen, and direct incoming phone inquiries.
  • Facilitate cash deposits and reconciliations during shift transitions.
  • Accurately maintain spreadsheets and patient logs.
  • Perform clerical tasks such as mail delivery, faxing, copying, and scanning.
  • Execute additional duties as assigned.

Qualifications:

  • Preferred experience in Emergency Room (ER) or Patient Registration.
  • Familiarity with insurance identification and terminology is preferred.
  • Knowledge of insurance verification and benefit descriptions is preferred.
  • Understanding of Admission Notifications and Insurance Authorizations.
  • Proficient in Medical Terminology.
  • Strong organizational skills are essential.
  • Proficient computer skills are required.
  • Excellent communication and customer service abilities are necessary.
  • Current background clearance and satisfactory background check results are mandatory.
  • High School Diploma or GED is required.
  • Commitment to ensuring patient and family satisfaction is crucial.

Work Schedule:

  • PRN, including weekends, day and night shifts.
  • Day shifts from 10 AM to 10 PM, with weekend and holiday availability required.

Benefits Offered:

  • Health insurance coverage.
  • 401(k) retirement plan.
  • Dental insurance options.
  • Vision insurance plans.
  • 401(k) matching contributions.
  • Life insurance coverage.
  • Paid time off benefits.

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