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Patient Services Representative II
2 months ago
Nemours Children's Health is seeking a highly skilled Patient Services Representative II to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.
Key Responsibilities- Patient Care: Greet patients in a professional and caring manner, gathering and updating demographic and insurance information in a respectful and confidential fashion.
- Scheduling and Coordination: Schedule and confirm appointments, obtain authorization and pre-certification, and document and follow up on referrals and no-shows.
- Administrative Support: Maintain content and organization of medical records, register patients, collect payments, and post charges according to procedures.
- Supply Management: Order clerical and clinical supplies and maintain records.
- Communication: Answer telephone using proper phone etiquette, direct calls accordingly, and maintain open communication with patients and families.
- Quality Improvement: Participate in quality improvement activities to ensure exceptional patient care and satisfaction.
- Education: High School diploma or equivalent required.
- Experience: 2 years minimum medical experience required.
- Skills: Computer/typing skills required; clerical experience in a physician's office preferred; EPIC experience preferred.
Nemours Children's Health is a premier pediatric healthcare system dedicated to providing exceptional care to children and families. We are committed to equity, diversity, and inclusion, and strive to create a diverse and inclusive environment that reflects the communities we serve.
