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Sales Team Lead

2 months ago

Santa Fe, New Mexico, United States Dufresne Spencer Group Full time

Job Title: Sales Team Lead

About Us:

Dufresne Spencer Group is a leading retail organization with a strong presence in the market. We are committed to providing exceptional customer service and creating a positive shopping experience for our customers.

Job Summary:

We are seeking a highly motivated and experienced Sales Team Lead to join our team. The successful candidate will be responsible for providing support to the Sales Manager and assisting with management duties as directed.

Key Responsibilities:

  • Manage all departments in the showroom as directed by the Sales Manager.
  • Review sales including margins, volume, quotas, and closing ratios while suggesting future goals.
  • Assist the Sales Manager with customer-related issues escalating above the Guest Experience Manager.
  • Work with the Visual Presentation Manager regarding product placement.
  • Report changes in policy and other information to staff members.
  • Provide exceptional leadership to the sales, guest experience, and visual teams as portrayed by the Sales Manager.
  • Coach members of the staff to build individual and team success in a professional manner.
  • Learn about budgeted administrative costs including wages and supplies.
  • Gain an understanding of the performance of employees and assist them as applicable.
  • Ensure complete and adequate documentation of procedures and tasks completed.
  • Complete various report functions in a timely manner.
  • Assist with hiring, training, and coaching the sales team.
  • Assist the Sales Manager with preparing and administering performance evaluations for assigned staff.
  • Provide timely and effective communications.
  • Attend monthly staff meetings.
  • Other duties as assigned, essential or otherwise.

Requirements:

  • High School diploma.
  • College degree in an aspect of Business is preferred.
  • Ability to present an insightful understanding of the company's Mission Statement, Core Values, Customer Belief System, Differentiators, and Disciplines.
  • Currently working in or has prior working experience in retail sales.
  • Completed orientation and has proven sustained success in current role.
  • Demonstrates consistent execution of the current job function as defined by the company.
  • Must not have any disciplinary documentation on record.
  • One year of prior management is preferred.
  • Must be willing to relocate into any current or future market.
  • Demonstrated working knowledge of Microsoft Office.
  • Ability to work flexible hours, including evenings, holidays, and travel as needed.
  • Ability to work every weekend.
  • Exceptional communication and team building skills.