Collections Manager

4 weeks ago


Johnstown, Pennsylvania, United States AmeriServ Financial Full time
Job Summary

This role is responsible for supervising staff in the collection of assigned risk and recovery activities within the guidelines and policies of the Fair Debt Collection Practice Act.

Key Responsibilities
  • Provide guidance to staff to maximize recovery by establishing workouts and payment plans along with foreclosures and repossessions.
  • Conduct monthly departmental meetings and reviews for assigned reports and mid-month delinquency reports.
  • Monitor daily assigned duties for each employee, including working the assigned WIP on CUBS and posting of payments received.
  • Work with adjusters to ensure site inspections are completed if accounts become 45 days delinquent, and chases on delinquent accounts are completed when necessary.
  • Review mid-month and end-of-month delinquency reports, and work with adjusters to ensure all bankruptcy information is properly documented on each account/customer.
  • Attend 341 meetings when necessary, and work with attorneys and adjusters to ensure all proofs of claim, relief from stay, and monthly Chapter 13 payments are received.
  • Complete yearly evaluations for adjusters and CSR, and monitor UKG and timesheets to keep accurate records of time off.
  • Provide guidance to collectors to maximize recovery by obtaining judgments when necessary and liquidating assets when cost-effective to do so.
  • Repossess collateral, and provide guidance on FFIEC regulations and monitor that these guidelines are followed properly.
  • Work with adjusters and CSR to ensure all 1099-C forgiveness of debt forms are completed and filed on time for the IRS, as well as the 1098 and 1099-A forms.
  • Monitor board reports monthly to ensure they are correctly and timely completed by CSR, and update and monitor all procedures for this department with CSR.
Requirements
  • A bachelor's degree in a business-related field is preferred, along with at least three years of experience in bank collections and/or lending in retail or commercial areas.
  • Strong communication skills, both oral and written, are essential for this role.
  • Efficiency in office, word, and Excel is also required.
  • Analytical skills, deadline-driven behavior, and ethical conduct are necessary for success in this position.
  • Driving a motor vehicle is also a requirement for this role.

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