Broker Call Center Representative

5 days ago


GA United States Sonder Health Plans Full time
Job Title: Broker Call Center Representative

At Sonder Health Plans, Inc., we are seeking a skilled Broker Call Center Representative to join our dynamic team. As a key member of our customer service team, you will play a vital role in providing exceptional service and support to our brokers and members.

Responsibilities:

  • Assist brokers and agents with questions around sales and enrollment of beneficiaries into Sonder Health MAPD plans.
  • Assist operations with contracting and clerical duties.
  • Assist marketing with agent supply and event requests.

Customer Interaction:

Handle inbound and outbound calls from brokers and members, addressing inquiries and concerns related to Medicare Advantage plans.

Account Management:

Review and update broker and member accounts, providing detailed information about account status, transactions, and policies.

Problem Resolution:

Assist brokers and members with troubleshooting issues and resolving complaints efficiently and effectively.

Product Information:

Provide comprehensive information about our Medicare Advantage products, services, and policies to brokers and members.

Collaboration:

Work closely with other call center professionals and departments to enhance customer service and support.

Training:

Participate in training sessions to stay updated on the latest healthcare insurance regulations and company policies. Assist in training new employees as needed.

Qualifications:

  • Previous experience in a call center or customer service role within the healthcare insurance industry, specifically with Medicare Advantage plans.
  • Strong communication and problem-solving skills, ability to handle high call volumes, and proficiency with customer service software.
  • A high school diploma or equivalent; additional certifications in healthcare or customer service are a plus.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.


  • , GA, United States USG Insurance Services, Inc. Full time

    Job Title: Wholesale Insurance BrokerWe are seeking a highly skilled Wholesale Insurance Broker to join our team at USG Insurance Services, Inc. As a Wholesale Insurance Broker, you will play a critical role in developing and maintaining relationships with brokers and agents to provide efficient service and strategic market placement for commercial...


  • Barnesville, GA, United States Government Employees Insurance Company Full time

    Customer Service Representative – Macon, GASalary: $17.50 per hour / $35,262.50 annuallyWhen you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Macon, GA office. This...


  • United, United States Squirrel Hill Health Center Full time

    Squirrel Hill Health Center (SHHC), a dynamic and growing Federally Qualified Health Center, is hiring a full time Call Center Representative/Front Office Coordinator in our Squirrel Hill location. Call Center Reps/FOC will be required to work in office at all SHHC locations as a FOC as needed, and will be required to work in the Squirrel Hill location as a...


  • San Diego, CA, United States Ideal Plumbing Heating and Air Full time

    Job Ad - Call Center RepresentativeAbout Ideal Plumbing Heating Air Electrical:On April 1, 1960 with their second baby on the way, Donald Teemsma Sr. and mother Barbara founded Ideal Plumbing and Heating. At the time they ran the company as a home-based business with only one '53 Ford pick-u


  • United, United States Squirrel Hill Health Center Full time

    Squirrel Hill Health Center (SHHC), a dynamic and growing Federally Qualified Health Center, is hiring a full time Call Center Representative/Front Office Coordinator in our Squirrel Hill location. Call Center Reps/FOC will be required to work in office at all SHHC locations as a FOC as needed, and will be required to work in the Squirrel Hill location as a...


  • Rancho Cordova, CA, United States TEKsystems Full time

    Description: The main function of a Call Center Representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue offer possible solutions or providing follow-up as needed....


  • , TX, United States Signify Health Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Bilingual Call Center Representative to join our team at Signify Health. As a key member of our outreach team, you will be responsible for placing outbound calls to offer free in-home or virtual healthcare evaluations to members of Medicare Advantage and Medicaid health plans.Key...


  • San Antonio, TX United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...


  • Westborough, MA, United States Herb Chambers Honda of Westborough Full time

      Imagine coming to work every day with the tools and training you need to be successful and the confidence knowing you are working for the best. Voted a Best Place to work by the Boston Globe consecutively!   For over 35 years we have been committed to providing an exceptional client experience and we know that starts with our most valuable resource-our...


  • , TX, United States CHUCK E CHEESE Full time

    Job Title: Part-time Bilingual Call Center RepresentativeAt CEC Entertainment, we are seeking a Part-time Bilingual Call Center Representative to join our team. As a Part-time Bilingual Call Center Representative, you will be responsible for providing exceptional customer service to our guests, handling customer inquiries, and resolving issues in a timely...


  • Covington, KY, United States Fidelity Investments Full time

    Job Description:Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team. This role requires a consistent balance of remote and on-site participation in the Regional Center location. Please be mindful of commute distance when considering applying. Our Career Development experience is a springboard to an...


  • Wichita, KS, United States VirtualVocations Full time

    A company is looking for a Pharmacy Support Call Center Representative to provide payment assistance solutions and support to patients and pharmacies. Key Responsibilities Field customer requests via telephone, email, and fax for support related to Opus Health programs Document resolutions and escalate unresolved issues to the appropriate area ...


  • Chicago, IL, United States TEKsystems Full time

    Description: Contractor will assist with servicing clients by responding to inquiries about the bank's products and services. Contractor’s Role: Communicates with retirees regarding products and services. Skills: Call center, Customer support, Customer service, Customer service skills Top Skills Details: Call center,Customer...


  • Chicago, IL, United States TEKsystems Full time

    Description: Contractor will assist with servicing clients by responding to inquiries about the bank's products and services. Contractor’s Role: Communicates with retirees regarding products and services. Skills: Call center, Customer support, Customer service, Customer service skills Top Skills Details: Call center,Customer...


  • Waukegan, IL, United States TEKsystems Full time

    Description:- Rotating 8 hour Shifts between 7am – 5:30pm. Candidates must be available to work as early as 7am and as late as 5:30pm. No exceptions. - High volume call center, taking 75-100 inbound calls/orders a day in a call center environment- Entering in high volume orders depending on the dealer calling in- 60% of calls will result in an order, 40%...


  • Billings, MT, United States TEKsystems Full time

    Job Overview: If you are goal driven, hard-working, and have excellent communication or customer service skills, we invite you to apply with us today! This is an exciting opportunity for someone seeking experience in medical billing and complex claims investigation. Ideal candidates will possess claims processing/medical billing experience and a competitive...


  • , CO, United States Della Infotech Full time

    Job SummaryWe are seeking a highly skilled Patient Access Liaison/Call Center Representative to join our team at Della Infotech. As a key member of our operations team, you will be responsible for registering new patients, scheduling appointments, and coordinating communication between business units.Key ResponsibilitiesRegister new patients and update...


  • Novato, CA, United States Marin Community Clinics Full time

    Overview:Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national...


  • Niagara Falls, NY, United States Government Employees Insurance Company Full time

    Customer Service Representative – Buffalo, NYSalary: $20.15 per hour/$40,602.25 per yearWhen you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Getzville, NY office. This...


  • Covington, KY, United States Fidelity Investments Full time

    Job Description:Customer Relationship Advocate Career Development ExperienceJoin our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you’ll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might...