Call Center Representative

2 weeks ago

Rancho Cordova CA United States TEKsystems Full time

Description:

The main function of a Call Center Representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue offer possible solutions or providing follow-up as needed. Customer service agents may be inbound outbound or a combination of both.

Job Responsibilities:

•Take inbound calls about co-payments, ID cards, general benefits and eligibility questions

Skills:

customer service, call center, computer literary, data entry

Additional Skills & Qualifications:

• Verbal and written communication skills attention to detail customer service skills and interpersonal skills.

• Ability to work independently and manage ones time.

• Ability to accurately document and record customer/client information.

• Previous experience with computer applications such as Microsoft Word and PowerPoint.

****2 years of Call Center Customer Service experience. Healthcare preferred, not required

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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