IT Support Specialist
2 days ago
The IT Support Analyst will provide technical assistance to end-users on various issues related to hardware, software, and peripherals. This role involves responding to, documenting, and resolving service tickets in a timely manner. The ideal candidate will have excellent problem-solving skills, be able to diagnose and resolve complex problems, and have a strong understanding of computer systems and software.
Key Responsibilities
- Administer solutions for modern endpoint management, including software upgrades, workstation patching, and application delivery.
- Engage in the continuous improvement of endpoint administration, applying industry standards and best practices.
- Diagnose and resolve unique problems associated with application software and operating systems.
- Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
- Participate in hardware and software reviews, recommending purchases and maintaining inventory of installed software.
- Act as a technical leader, providing consultation and support to customers.
Requirements
- High School Diploma or equivalent.
Preferred Qualifications
- Bachelor's Degree.
- One year of experience in related work, including customer service experience.
Salary and Benefits
$19.23 per hour. This is a non-exempt position paid on a biweekly basis.
What We Offer
Georgia Southern University is a dynamic institution with a strong commitment to academic excellence and student success. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
How to Apply
To apply, please visit our website and submit your application, including your resume, cover letter, and two professional references.
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