Ecommerce Support Coordinator
4 days ago
iMedical Healthcare Solutions is seeking a detail-oriented individual to fill the position of Ecommerce Support Coordinator. As a key member of our team, you will provide operational support and documentation assistance to our Director of Ecommerce. This role requires minimal supervision, allowing you to take ownership of various tasks and responsibilities. Your expertise in SEO and Google Ads will be highly valued.
Key Responsibilities:
- Collect and organize product information, including descriptions, iMed part numbers, and OEM PT numbers.
- Populate Excel spreadsheets for ecommerce product upload on sales platforms.
- Conduct online research via Google to stay informed about competitor products, pricing, and availability.
- Manage daily incoming emails and respond accordingly.
- Schedule and coordinate with the shipping department for priorities and order updates.
- Create procedure instructions for job-related tasks to ensure quality assurance.
- Secure documented approval of updates in Shopify.
- Assist with taking and editing photos, including product clean-up.
- Process administrative documents to correct accounts for payments and billing.
- Support the Ecommerce Director in ensuring proper orders are completed.
- Compile all necessary paperwork with each service request, including attachments, and submit to the Finance Department.
- Maintain accuracy of all customer billing information.
- Initial vetting of potential clients and create customer accounts in Acumatica.
- Initiate, plan, execute, perform, and close assigned projects.
- Participate in required meetings, conference calls, and training sessions.
- Prioritize multiple projects effectively and meet critical time deadlines.
- Communicate with Ecommerce daily to support order flow.
- Support communication with other locations for workflow efficiency.
- Operate and maintain office equipment, including computer equipment and specialized software programs.
- Foster positive working relationships with those contacted in the course of work.
- Learn and understand the incoming phone system to handle exterior phone calls to various departments.
- Perform additional duties as assigned.
Benefits:
iMedical Healthcare Solutions offers a range of benefits to its employees, including:
- A competitive salary of $58,000 per year.
- Elected benefits: Medical, Dental, and Vision Insurance (50% paid by iMed).
- Free benefit: Life insurance policy of $10,000 provided at no cost.
- Optional benefits: Short-Term Disability, Accidental Life Insurance, and other care insurance.
- 401K matching program.
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