Warehouse Operations and Customer Support Specialist III

2 weeks ago


Escondido, California, United States The Chamberlain Group Inc Full time

Position Overview:

As a key member of the CPSG Operations team, you will engage in extensive daily communication with both external and internal clients to address inquiries regarding product details, availability, and customer needs.

Primary Responsibilities:

  1. Act as the primary liaison for significant or international accounts, managing order entry, tracking order status, and resolving pricing and billing inquiries.
  2. Provide continuous support to Outside Sales teams to enhance customer satisfaction.
  3. Process orders efficiently within established guidelines, ensuring timely responses to customer requests to uphold the highest standards of service.
  4. Follow up with clients on their pending orders and communicate shipping details effectively.
  5. Utilize CRM systems to initiate and manage customer cases, while generating and maintaining relevant reports.
  6. Handle customer claims and disputes, directing inquiries to the appropriate branch personnel.
  7. Adhere to safety and quality protocols, ensuring a clean and secure work environment.
  8. Assist in tracking inventory and support restocking initiatives within the branch.
  9. Welcome and assist will-call customers, ensuring prompt order fulfillment.
  10. Review dealer web orders for any special handling requirements based on inventory or shipping instructions.
  11. Operate forklifts and other equipment as necessary.

Qualifications:

To be considered for this role, candidates should possess:

  • A high school diploma or GED.
  • A minimum of four years of experience in customer service within a manufacturing or distribution setting.
  • Strong communication, organizational, and problem-solving abilities, alongside proficient computer skills.

Preferred Qualifications:

  • Some college education or equivalent experience.
  • Certification as an Automatic Gate System Designer.
  • Forklift operation experience.
  • Proficiency in Spanish.

Compensation:

The salary range for this position is between $23.51 and $26.00 per hour, with the final offer depending on various factors including position, location, education, and experience. A comprehensive benefits package and 401k contributions are also provided, subject to eligibility requirements.

Company Commitment:

The Chamberlain Group Inc. is dedicated to fostering a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply, and we are proud to be an Equal Opportunity Employer.

We prioritize confidentiality and professionalism in all interactions, ensuring a respectful environment for our employees.



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