Warehouse Operations and Customer Support Specialist III
2 weeks ago
Position Overview:
As a vital member of the CPSG Operations team, you will engage in extensive daily communication with both external and internal clients to address inquiries regarding product details, availability, and requirements.
Key Responsibilities:
- Act as the primary liaison for significant or international accounts, managing order entry, tracking order status, and resolving pricing and billing concerns.
- Provide continuous support to Outside Sales teams to enhance customer satisfaction.
- Process orders efficiently within established protocols, ensuring prompt responses to customer requests.
- Maintain proactive follow-up with clients regarding their orders and communicate shipping details effectively.
- Utilize CRM systems to initiate and manage customer cases, while also generating and maintaining relevant reports.
- Handle customer claims and disputes with professionalism, directing inquiries to the appropriate branch personnel.
- Adhere to safety and quality standards while performing assigned tasks, ensuring a clean and secure working environment.
- Assist in inventory management and restocking efforts within the branch.
- Welcome and assist all will-call customers, ensuring their orders are processed efficiently.
- Review dealer web orders for any special handling requirements based on inventory or shipping instructions.
- Operate branch equipment, including forklifts, as necessary.
Qualifications:
- High school diploma or GED is required.
- A minimum of 4 years of experience in customer service within a manufacturing or distribution setting.
- Strong communication, organizational, and problem-solving abilities, along with proficient computer skills.
- Preferred: Some college education or equivalent experience; Certified Automatic Gate System Designer; forklift operation experience; proficiency in Spanish.
Compensation and Benefits:
The salary range for this role is between $23.51 and $26.00 per hour, with variations based on factors such as position, location, education, and experience. A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401k contribution, is offered to eligible employees.
Company Commitment:
The Chamberlain Group Inc. is dedicated to fostering an inclusive environment where individuals from diverse backgrounds are encouraged to apply. We are proud to be an Equal Opportunity Employer, committed to creating a welcoming workplace for all.
We value the contributions of all employees and strive to support their success through professional development and a collaborative culture.
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