Front Desk Associate

6 days ago


Madera, California, United States Grand Fitness Mgmt, LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Grand Fitness Partners. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring a welcoming and judgement-free experience in our fitness centers.

Key Responsibilities
  • Provide superior customer service to members, prospective members, and guests, addressing their needs and concerns in a friendly and professional manner.
  • Assist with membership-related functions, including sign-ups, updates, cancellations, and collections.
  • Perform retail transactions, drive sales, and maintain accurate records.
  • Ensure the cleanliness and maintenance of the fitness center, including equipment, amenities, and communal spaces.
  • Address maintenance and facility concerns, such as broken equipment and safety issues.
Requirements
  • 6-12 months of experience in a customer service environment preferred.
  • Must be 18 years of age.
  • Willing to become CPR/AED certified (training provided by Planet Fitness).
  • Basic computer proficiency.
  • Ability to lift up to 50 pounds and stand for prolonged periods.
  • Ability to continuously talk in person or on the phone during shift.
What We Offer
  • On-Demand Pay.
  • Medical, Dental, and Vision insurance (full-time employees only).
  • Employee perks and discount program.
  • Free Black Card Membership.
  • 401(K) Plan Savings plan.
  • Starting at $16.00 per hour.


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