Senior Technical Support Professional
6 days ago
As a Senior Technical Support Engineer at Finout, you will play a critical role in ensuring the success of our customers by providing exceptional support and guidance on our cloud-based platform. With an estimated annual salary range of $130,000 - $150,000, this position offers a competitive compensation package.
About the Job Description- Responsible for handling customer support activities in the US, including first response to Enterprise customers and handling escalations.
- Develop a deep understanding of the Finout platform to provide efficient end-to-end support solutions.
- Utilize the platform's various backend mechanisms, processes, and data structure in order to provide Tier-2 support on complex backend capabilities.
The ideal candidate will have at least 3-4 years of experience as a Tier-2 or Senior Technical Support Engineer for a technical SaaS product, cloud-based solution, or IT tooling solutions. Experience with SQL, including accessing and querying databases, manipulating data via advanced queries, and extensive knowledge of relational database structure is also required.
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