Senior Technical Support Professional

6 days ago


New York, New York, United States Finout Full time

As a Senior Technical Support Engineer at Finout, you will play a critical role in ensuring the success of our customers by providing exceptional support and guidance on our cloud-based platform. With an estimated annual salary range of $130,000 - $150,000, this position offers a competitive compensation package.

About the Job Description
  • Responsible for handling customer support activities in the US, including first response to Enterprise customers and handling escalations.
  • Develop a deep understanding of the Finout platform to provide efficient end-to-end support solutions.
  • Utilize the platform's various backend mechanisms, processes, and data structure in order to provide Tier-2 support on complex backend capabilities.

The ideal candidate will have at least 3-4 years of experience as a Tier-2 or Senior Technical Support Engineer for a technical SaaS product, cloud-based solution, or IT tooling solutions. Experience with SQL, including accessing and querying databases, manipulating data via advanced queries, and extensive knowledge of relational database structure is also required.



  • New York, New York, United States HCL Technologies Full time

    Job SummaryTo deliver high-quality technical support, work on process improvement activities, and provide assistance to resolve customer issues. Main Responsibilities1. Collaborate with cross-functional teams to identify and implement process improvements. 2. Analyze and resolve complex customer issues in a timely manner. 3. Develop and maintain knowledge of...


  • New York, New York, United States Sunrise Senior Living Full time

    Join Our Team as a Senior Care ProfessionalWe are seeking a compassionate and dedicated individual to join our team as a Senior Care Professional. As a valued member of our community, you will have the opportunity to make a meaningful difference in the lives of our residents.About the Role:Provide exceptional care and support to a consistent group of...


  • New York, New York, United States Dexter Technologies Full time

    About Dexter TechnologiesDexter Technologies is a leading provider of Technology Services, Workforce Solutions and Staffing Services. Our mission is to deliver top-notch solutions to our clients.Job SummaryThe Senior Technical Support Manager will be responsible for overseeing the daily management of the Help Desk services, managing an outsourced offshore...


  • New York, New York, United States Pocus Full time

    Pocus - Unlocking Customer SuccessAre you a seasoned Technical Support Engineer looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? If so, we want to hear from you!As a Technical Support Engineer at Pocus, you will play a critical role in driving customer satisfaction and loyalty through proactive support and...


  • New York, New York, United States Consilio - ELS Direct Hire Division Full time

    Consilio - ELS Direct Hire Division is seeking a Technical Support Professional to join our team in New York. As a key member of our IT department, you will be responsible for providing technical support and assistance to our office personnel.Job Description:This is a full-time position that requires a strong understanding of computer systems and networks....


  • New York, New York, United States Core BTS Full time

    We are looking for a skilled Technical Support Professional to join our team at Core BTS.About the Role:This position requires providing technical assistance and guidance to users experiencing issues with their Cisco IP Phones.The successful candidate will have a solid understanding of computer software and hardware, excellent interpersonal skills, and the...


  • New York, New York, United States Sunrise Senior Living Full time

    OverviewSunrise Senior Living is a leading provider of senior care services, dedicated to championing the quality of life for all seniors. As a Senior Care Professional, you will play a vital role in delivering high-quality care and support to our residents.


  • New York, New York, United States Recruiting Support Full time

    About Recruiting SupportWe are a dynamic organization seeking an exceptional Executive Assistant to join our team. This role requires strong organizational skills, discretion, and the ability to work independently in a fast-paced environment.Job SummaryThis is an exciting opportunity to support senior-level executives and contribute to the success of our...


  • New York, New York, United States Verve Group Full time

    About the RoleWe are looking for an experienced IT professional to lead our technical support efforts. As an IT System Administrator, you will be responsible for managing user accounts, running network cabling, installing and configuring computer hardware and software, and performing maintenance activities.In addition to your technical skills, you will also...


  • New York, New York, United States Yext Full time

    About YextYext, the leading digital presence platform for multi-location brands, empowers thousands of customers worldwide with its innovative technology. Our AI and machine learning capabilities enable seamless delivery of consistent, accurate, and engaging experiences across various digital channels.Job OverviewWe are seeking a skilled Technical Support...


  • New York, New York, United States FST Technical Services Full time

    About the RoleThis Commissioning Project Engineer position is a partnership between FST Technical Services and TMG. The successful candidate will be responsible for delivering professional services tasks for mechanical, electrical, plumbing, and associated systems.Key Responsibilities:Completing office assignments, time and expense management, in-field...


  • New York, New York, United States WEST SIDE FEDERATION FOR SENIOR AND SUPPORTIVE HOUSING, INC. Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Culinary Support Professional to join our team at WEST SIDE FEDERATION FOR SENIOR AND SUPPORTIVE HOUSING, INC.Job DescriptionThis is a senior-level position that requires a strong background in food preparation, serving, and sanitation. The ideal candidate will have a minimum of 1 year...


  • New York, New York, United States GoNetspeed Full time

    About GoNetspeedWe believe in the power of connectivity, providing fast and reliable Internet to our communities. Our team is the key to our vision of connecting communities for today and tomorrow.Job OverviewThis role will be a key position within our Network Operations Center, responsible for Level I and II troubleshooting and technical assistance in areas...


  • New York, New York, United States HP Development Company, L.P. Full time

    We are seeking a highly experienced Technical Support Professional to join our Advanced Technical Support Team at HP Development Company, L.P. As a Technical Support Professional, you will provide expert-level support for our customers and partners, resolving complex technical issues, and escalating critical cases when necessary.You should have a strong...


  • New York, New York, United States City of New York Full time

    About the JobThis IT Technical Support Technician role is an exciting opportunity to join the City of New York's Department of Environmental Protection. As a member of our team, you will play a critical role in ensuring the smooth operation of our computer systems and networks.Key ResponsibilitiesProvide technical support to end-users via helpdesk, phone,...


  • New York, New York, United States Sigma Computing Full time

    About the Role:Sigma Computing is seeking a talented Technical Support Engineer to join our award-winning team. As a Technical Support Engineer, you will be part of a talented team, working with customers, pre-sales, and development to diagnose and resolve complex technical issues, develop best practices, and create a first-class user experience.Key...


  • New York, New York, United States Top Prospect Group, Inc. Full time

    Job OverviewTop Prospect Group, Inc. is a leading provider of IT and creative staffing solutions. We are currently seeking an experienced IT Support Specialist to join our team in New York City.The successful candidate will have a proven track record of delivering exceptional client support and possess expertise in managing diverse IT landscapes.The...


  • New York, New York, United States PRI Technology Full time

    About the RoleWe are seeking an experienced IT Support Engineer to join our team at PRI Technology. As a Client IT Support Engineer, you will be responsible for providing top-notch technical support to our clients from initial contact to resolution. The ideal candidate will have advanced knowledge of Microsoft Office 365, Windows Server 2019/2022, and Active...


  • New York, New York, United States Sunrise Senior Living Full time

    Sunrise Senior Living, a champion of quality of life in senior care for over 30 years, is seeking a skilled Healthcare Professional to join our team. As a dedicated healthcare provider, you will play a vital role in delivering high-quality care with a personal touch to our residents.About the RoleThis position requires a graduate of an approved college or...


  • New York, New York, United States WTW inc. Full time

    Job DescriptionThis role will primarily focus on providing technical capability to the ICT Consultancy business, executing client proposals and projects.The responsibilities of the Cloud Engineer will include:Understanding WTW applications, solutions, and services utilised by ICT ConsultancyWork with team members to build automation scripts, processes, and...