Customer Service Delivery Advocate

2 weeks ago


Cleveland, United States Carvana Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Delivery Advocate. As a key member of our Market Operations team, you will play a vital role in delivering exceptional customer experiences in your market.

Key Responsibilities
  • Deliver vehicles to customers' doors with our custom car haulers, ensuring a seamless and memorable experience.
  • Load and unload vehicles onto the hauler, maintaining a safe and efficient process.
  • Complete customer paperwork and document thorough notes in our customer tracking system.
  • Drive safely and maintain a clean driving record, adhering to Carvana's CMV Driver Qualification policy.
Requirements
  • At least 2 years of customer-facing experience.
  • Ability to perform physically demanding tasks, including detailing vehicles and loading/unloading vehicles onto our haulers.
  • Excellent visual acuity and manual dexterity for frequent driving.
  • Ability to read, write, speak, and understand English.
  • Valid driver's license and ability to obtain a DOT Medical Card.
What We Offer
  • Competitive benefits, including medical, dental, vision, and matching 401k.
  • Opportunity to increase hourly compensation by $0.50 every 3 months based on performance.
  • Flexible scheduling and opportunities for career growth.
About Carvana

At Carvana, we're passionate about delivering exceptional customer experiences and building a culture of innovation and excellence. We're committed to being a brand ambassador and representing our values with integrity and passion.

We're an equal employment opportunity employer and welcome applicants from diverse backgrounds. All applicants must pass a drug test and obtain a DOT Medical Card. Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.



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