IT Operations Analyst

3 weeks ago


Grand Forks, North Dakota, United States QinetiQ US Full time

We are a world-class team of professionals at QinetiQ US, delivering next-generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems worldwide.

Much of our work contributes to innovative research in sensor science, signal processing, data fusion, artificial intelligence, machine learning, and augmented reality.

Our dedicated experts in defense, aerospace, security, and related fields work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies.

As a part of QinetiQ US, you will be central to the safety and security of the world around us.

We partner with our customers to help save lives, reduce risks to society, and enhance resilience.

This role serves as the primary on-site Enterprise Operations representative, responsible for the day-to-day management and support of IT for SDA.

Provides customer service-focused support, acting as the primary liaison for questions, tickets, support, and actions between SDA staff and local network service providers.

Assist with planning, acquisition, installation, maintenance, and operation of information management systems, infrastructure, hardware, and software – including classified locations and systems as appropriate.

Support the management of all aspects of EO-supported IT to ensure efficient and responsive agency operations.

Coordinates and supports the SDA property manager with collecting, tracking, and reporting property accountability of all EO-supported IT equipment and software.

Collect IT requirements and coordinate IT resources for incoming SDA staff, as needed.

Develop short- and long-term plans for appropriation of, assignment of, and operations of communication equipment and office/IT equipment to support the agency's mission.

Work with the local service provider to support SDA's IT needs, including support for the process of performing provisioning of new accounts and deployment of equipment.

Coordinate and submit IT tickets and services, fix technology and access-related issues, process new employees, and maintain a well-functioning IT infrastructure across SDA's IT.

Work hand-in-hand with EO's other local staff to ensure coordinated and comprehensive support is delivered.

Support the coordination, receipt, and delivery of office supplies and IT and office supplies in collaboration with the Records Management and Business Operations Management teams.

Support other administrative duties on behalf of EO, as needed.

Comptia Security+ certification is required.



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