Housekeeping Operations Manager
2 weeks ago
About the Role:
We are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at Bishop's Lodge. As the Assistant Housekeeping Manager, you will play a critical role in ensuring the cleanliness, order, and overall presentation of our guest rooms and public areas meet or exceed established standards.
Key Responsibilities:
- Supervise and coordinate daily housekeeping operations, ensuring that all areas of the hotel are maintained to the highest standards of cleanliness and presentation.
- Assist in recruiting, training, and managing housekeeping staff, providing guidance on cleaning protocols, performance expectations, and fostering a positive and collaborative work environment.
- Manage housekeeping supplies and equipment efficiently, implementing inventory control measures to optimize resource usage, reduce waste, and ensure consistent availability of necessary items.
- Conduct regular inspections to ensure adherence to cleanliness and maintenance standards, promptly addressing any issues to maintain a high level of guest satisfaction.
- Act as a point of contact for guest inquiries and concerns related to housekeeping, resolving issues promptly and ensuring a positive and seamless guest experience.
Requirements:
- Proven experience in housekeeping management, preferably in a luxury hotel or resort environment.
- Excellent leadership and communication skills, with the ability to motivate and train staff.
- Strong attention to detail and ability to maintain high standards of cleanliness and presentation.
- Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
- Knowledge of housekeeping operations, including cleaning protocols, inventory control, and supply management.
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