Service Excellence Associate

1 week ago


Mesa, Arizona, United States Complete Testing Solutions LLC Full time

We are seeking an experienced Service Excellence Associate to provide exceptional customer service and support to our clients.

About the Role

In this role, you will be responsible for responding to customer inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Phone Support: Responds to customer calls and resolves issues in a timely manner
  • Issue Resolution: Identifies and resolves customer concerns and presents solutions
  • Data Management: Accurately enters data to match orders and maintain records
  • Accounting Support: Collaborates with the accounting department to process payments and manage credit holds
  • Inventory Management: Maintains accurate inventory levels and tracks orders

Requirements:

  • 1-2 years of experience in customer service or related field(s)
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Proficiency in Microsoft Office and CRM software

Estimated Salary Range: $40,000 - $55,000 per year

Benefits: Complete Testing Solutions LLC offers a competitive salary, excellent benefits package, and opportunities for professional growth and development.



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