Client Support Associate

4 days ago


Mesa, Arizona, United States IEC CORP GROUP Full time

We are seeking a detail-oriented Client Support Associate to join our team at UEI College. As a Client Support Associate, you will be responsible for providing top-notch support to students, prospective clients, and campus visitors.

About the Position:

This role requires excellent communication skills and the ability to multitask in a fast-paced environment. Your primary duties will include:

  • Providing exceptional customer service to students, prospective clients, and campus visitors.
  • Ensuring compliance with all Federal, State, accreditation and institutional policies and procedures.
  • Welcome on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
  • Retrieve messages and voicemail and forward to appropriate personnel.
  • Answer incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
  • Takes and delivers messages or transfers calls to voicemail when appropriate personnel are unavailable.
  • Answers general questions about the organization and provides callers with address, directions, and other information.
  • Monitors visitor access and issues passes when required.
  • Updates appointment calendars.
  • Receives, sorts, and routes mail, and maintains and routes publications.
  • Maintains fax machines, assists users, sends faxes and retrieves and routes incoming faxes.
  • Takes payment for services and products.
  • Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
  • Performs other clerical duties as needed, such as filing, photocopying, and data entry.

We offer a generous compensation package, including a salary range of $23.00 - $25.00 hourly, plus a variety of benefits available to full-time colleagues. If you have a positive attitude, excellent communication skills, and the ability to multitask, we would love to hear from you.



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