Guest Experience Ambassador

2 days ago


Santa Barbara, California, United States Quorum Hotels Full time

We are looking for a motivated and enthusiastic Guest Services Agent to join our team at Quorum Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests and ensuring that they have a memorable stay with us.

About the Role:

  • Greet and register guests, answer phone calls, and respond to emails in a timely and professional manner.
  • Process payments, resolve issues, and maintain accurate records to ensure seamless guest experiences.
  • Work closely with other departments to ensure that all guest needs are met and exceeded.

Requirements:

  • High School diploma or equivalent required; college coursework in a related field is a plus.
  • Previous experience in a hotel or related field is preferred.
  • Excellent communication and problem-solving skills are essential.
  • Able to work flexible hours, including evenings, weekends, and holidays.

Estimated Salary: $45,000 - $60,000 per year



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