Senior Manager, Program Management, Workplace Experience

2 weeks ago


Silver Lake, Kansas, United States Walmart Full time
About the Role

This is a senior-level position within the Corporate Real Estate team at Walmart, responsible for overseeing the smooth operation of our workplaces and neighborhoods. The successful candidate will be highly visible and available, developing and building a team to provide exceptional customer service and a memorable experience for associates and guests.

Key Responsibilities
  • Lead, mentor, and develop a diverse team of hospitality professionals to foster a positive work environment that encourages teamwork and high performance.
  • Ensure that buildings and spaces are business-ready daily, addressing guest feedback and resolving issues promptly to enhance satisfaction.
  • Develop and implement initiatives to improve guest engagement and loyalty, assist in organizing building events, workshops, and seminars.
  • Oversee daily operations of hospitality services, ensuring compliance with company policies and standards, and implement and maintain operational procedures to enhance efficiency and guest satisfaction.
  • Monitor and manage budgets, financial performance, and resource allocation, working with the Facilities Management team to resolve tenant work orders regarding workplace operations and maintenance.
  • Be informed on all campus programs and initiatives, oversee and ensure prompt response times for CRE-related tickets, and leverage both qualitative and quantitative data to continually enhance the associate's experience.
  • Plan, market, and execute onsite events, workshops, pop-ups to drive connections and community among associates on campus, evaluate event performance and outcomes, and provide feedback and reports.
  • Develop marketing and business plans to maximize space utilization across neighborhood spaces and rooms, regularly check in with key vendors, giving feedback and getting training on new or updated products/services.
Requirements
  • 2 years' experience leading cross-functional teams.
  • 3 years' experience using intermediate functionality of Microsoft Office.
  • Bachelor's degree in Business, Human Resources, or related field and 4 years' experience in project management, compliance, operations management, or related area OR 6 years' experience in project management, compliance, operations management, or related area.
Preferred Qualifications
  • Managing a budget, profit and loss statement, or related financial process.
  • Master's degree in Business Administration or related field like project management, compliance, operations management, or related area.
  • Project Management Certification.
About Walmart

Walmart is a global retail leader committed to providing exceptional customer service and a memorable experience for associates and guests. We offer a competitive salary, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet.



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