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Parts Operations Manager

2 months ago


Durham, North Carolina, United States Quality Equipment Full time
Job Summary

We are seeking a highly skilled and experienced Parts Manager to join our team at Quality Equipment. As a Parts Manager, you will be responsible for overseeing the daily operations of our Parts Department, ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Develop and Implement Effective Parts Processes: Develop, communicate, and enforce effective Parts Department processes to ensure internal and external customer satisfaction.
  • Execute Parts Department Marketing Plan: Execute the Parts Department marketing plan and monitor monthly to ensure achievement of departmental goals.
  • Maintain Accurate Inventory Control System: Maintain an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures.
  • Assist with Training and Development: Assist with the development and training of Parts Department personnel and complete performance reviews for Parts Department counter salespeople and other Parts staff.
  • Assist with Counter Sales: Assist with counter sales to support customer needs.
  • Maintain Departmental Tools and Equipment: Maintain all departmental tools, equipment, and vehicles in good working order.
  • Submit Warranty Claims: Submit parts warranty claims and parts return claims to the Central Warranty Administrator within the required time frame to receive maximum credits allowed.
  • Promote and Merchandise Parts: Promote and merchandise parts and accessories, as required for part marketing plan.
  • Execute Annual Goals and Budget: Execute annual Parts Department goals and budget, in alignment with the organization's financial and operational objectives.
Requirements
  • High School Diploma or Equivalent: High School Diploma or equivalent experience.
  • Parts Department Experience: 2+ year experience in Parts Department operations.
  • Leadership Experience: Experience leading others.
  • Technical Skills: Ability to use standard desktop applications such as Microsoft Office and internet functions.
  • Communication Skills: Ability to write and speak effectively to individuals and groups.
  • Financial Knowledge: Basic understanding of financial principles relative to Parts Department operations.
  • Analytical Skills: Ability to analyze and interpret internal reports.
  • Customer Service Skills: Excellent customer service skills, required.
  • Organizational Skills: Strong organizational skills and leadership abilities.
  • Physical Demands: Ability to operate a forklift, preferred.