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Parts Operations Manager
2 months ago
We are seeking a highly skilled and experienced Parts Manager to join our team at Quality Equipment. As a Parts Manager, you will be responsible for overseeing the daily operations of our Parts Department, ensuring that our customers receive exceptional service and support.
Key Responsibilities- Develop and Implement Effective Parts Processes: Develop, communicate, and enforce effective Parts Department processes to ensure internal and external customer satisfaction.
- Execute Parts Department Marketing Plan: Execute the Parts Department marketing plan and monitor monthly to ensure achievement of departmental goals.
- Maintain Accurate Inventory Control System: Maintain an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures.
- Assist with Training and Development: Assist with the development and training of Parts Department personnel and complete performance reviews for Parts Department counter salespeople and other Parts staff.
- Assist with Counter Sales: Assist with counter sales to support customer needs.
- Maintain Departmental Tools and Equipment: Maintain all departmental tools, equipment, and vehicles in good working order.
- Submit Warranty Claims: Submit parts warranty claims and parts return claims to the Central Warranty Administrator within the required time frame to receive maximum credits allowed.
- Promote and Merchandise Parts: Promote and merchandise parts and accessories, as required for part marketing plan.
- Execute Annual Goals and Budget: Execute annual Parts Department goals and budget, in alignment with the organization's financial and operational objectives.
- High School Diploma or Equivalent: High School Diploma or equivalent experience.
- Parts Department Experience: 2+ year experience in Parts Department operations.
- Leadership Experience: Experience leading others.
- Technical Skills: Ability to use standard desktop applications such as Microsoft Office and internet functions.
- Communication Skills: Ability to write and speak effectively to individuals and groups.
- Financial Knowledge: Basic understanding of financial principles relative to Parts Department operations.
- Analytical Skills: Ability to analyze and interpret internal reports.
- Customer Service Skills: Excellent customer service skills, required.
- Organizational Skills: Strong organizational skills and leadership abilities.
- Physical Demands: Ability to operate a forklift, preferred.