Customer Experience Ambassador

5 days ago


Minneapolis, Minnesota, United States Hilton Hotels Corporation Full time

Job Summary: We are seeking a Customer Experience Ambassador to join our front desk team at Hilton Hotels Corporation.

About the Position: As a Customer Experience Ambassador, you will be responsible for providing exceptional customer service, handling guest complaints, and ensuring that all guest needs are met.

Key Responsibilities:

  • Provide warm and welcoming greetings to guests.
  • Address guest complaints and concerns in a professional and courteous manner.
  • Make recommendations to guests regarding local attractions and services.
  • Ensure that all guest needs are met and exceeded.

Requirements:

  • Degree in Hospitality or related field (or equivalent experience).
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.
  • Familiarity with hotel operations and systems.

What We Offer:

  • Competitive salary: $55,000 - $70,000 per year.
  • Comprehensive benefits package including medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Free parking and meal discounts.


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