Customer Experience Ambassador
5 days ago
Job Summary: We are seeking a Customer Experience Ambassador to join our front desk team at Hilton Hotels Corporation.
About the Position: As a Customer Experience Ambassador, you will be responsible for providing exceptional customer service, handling guest complaints, and ensuring that all guest needs are met.
Key Responsibilities:
- Provide warm and welcoming greetings to guests.
- Address guest complaints and concerns in a professional and courteous manner.
- Make recommendations to guests regarding local attractions and services.
- Ensure that all guest needs are met and exceeded.
Requirements:
- Degree in Hospitality or related field (or equivalent experience).
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced environment.
- Familiarity with hotel operations and systems.
What We Offer:
- Competitive salary: $55,000 - $70,000 per year.
- Comprehensive benefits package including medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Free parking and meal discounts.
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