Help Desk Representative
3 days ago
Customer Service Representative Job Summary: We are seeking an experienced Customer Service Representative to join our team at McKesson. As a Customer Service Representative, you will be responsible for delivering exceptional customer service through phone interactions, responding to inbound calls, handling customer requests, and providing first call resolution to de-escalate customer concerns.
Responsibilities:
- Answer and respond to inbound customer calls in a timely and professional manner.
- Enter accurate call notes in the Call Tracking System to ensure seamless communication with internal teams.
- Process credit research and document retrieval requests as required by customers.
- Communicate effectively with internal and external customers to resolve issues efficiently and provide excellent customer service.
- Meet departmental goals, including schedule adherence, attendance, and quality monitoring.
Compensation: A competitive estimated salary range of $55,000 - $65,000 per year, depending on location and experience.
About McKesson: McKesson is a leading healthcare company that provides innovative solutions to improve patient care and outcomes. Our mission is to empower healthcare professionals to deliver exceptional care to their patients.
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