Help Desk Representative

3 days ago


Jacksonville, Florida, United States McKesson Full time

Customer Service Representative Job Summary: We are seeking an experienced Customer Service Representative to join our team at McKesson. As a Customer Service Representative, you will be responsible for delivering exceptional customer service through phone interactions, responding to inbound calls, handling customer requests, and providing first call resolution to de-escalate customer concerns.

Responsibilities:

  • Answer and respond to inbound customer calls in a timely and professional manner.
  • Enter accurate call notes in the Call Tracking System to ensure seamless communication with internal teams.
  • Process credit research and document retrieval requests as required by customers.
  • Communicate effectively with internal and external customers to resolve issues efficiently and provide excellent customer service.
  • Meet departmental goals, including schedule adherence, attendance, and quality monitoring.

Compensation: A competitive estimated salary range of $55,000 - $65,000 per year, depending on location and experience.

About McKesson: McKesson is a leading healthcare company that provides innovative solutions to improve patient care and outcomes. Our mission is to empower healthcare professionals to deliver exceptional care to their patients.



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