Hardware Support Specialist

3 weeks ago


Sunnyvale, California, United States LBX Food Robotics (Le Bread Xpress) Full time

We are seeking a skilled Hardware Technician to join our team at LBX Food Robotics (Le Bread Xpress). As a key member of our technical support team, you will play a critical role in ensuring the smooth operation of our food robotic kiosk.

Key Responsibilities:

  • Reproduce customer environments and run tests to identify and resolve technical issues
  • Manage and address electronic tickets efficiently to minimize downtime
  • Liaise between sales, customer success, and customer teams to address customer problems and provide timely solutions
  • Troubleshoot and configure software and hardware to resolve complex technical issues

Requirements:

  • 1-5 years of technical support experience with a focus on hardware troubleshooting and repair
  • Experience in fixing electronic systems, including appliances and vending machines
  • Excellent customer service skills and ability to work in a fast-paced environment
  • Strong written and verbal communication skills, with the ability to effectively troubleshoot and resolve technical issues


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