Customer Service Representative

4 days ago


Hamtramck, Michigan, United States General Motors Full time

Join General Motors' Team of Customer Service Professionals

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Coordinate special order requests to meet customer needs
  • Field questions about backorders, referrals, review status, and restrictions
  • Work with logistics to provide tracking information to customers
  • Input or upload claims and material returns for customers
  • Review MR types for complete and accurate information before sending to customers
  • Train customers on Material Return and Claims Processes

What You'll Bring:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Ability to work collaboratively as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

Why General Motors?

At General Motors, we are committed to making a positive impact on the world. We believe that our customers are at the heart of everything we do, and we are dedicated to providing them with exceptional service and support.



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