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Customer Service Representative

2 months ago

Hamtramck, Michigan, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide prompt and courteous service to customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Sales and Merchandising: Assist customers in selecting the right products and services, and promote our products through effective merchandising and display techniques.
  • Inventory Management: Maintain accurate inventory levels, restock shelves, and ensure that products are properly displayed and facing.
  • Store Maintenance: Maintain a clean and organized store environment, including the sales floor, stockroom, and customer areas.
  • Teamwork: Collaborate with other team members to achieve sales goals, share knowledge and best practices, and support each other in meeting customer needs.
Requirements
  • Age: Must be at least 18 years old.
  • Authorization: Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Physical Demands: Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Availability: Must be willing to work all scheduled hours, which may include evenings and weekends.
Preferred Qualifications
  • Driver's License: Have a valid, unrestricted Driver's License.
  • Education: Have at least a High School diploma or GED.
  • Experience: Have at least one (1) year experience working in a delivery, retail, or customer service position.
  • Language Skills: Ability to read, write, comprehend, and communicate in more than one language.
About Us

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our customers with the highest quality products and services, and to creating a positive and inclusive work environment for our employees.