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Customer Service Representative

2 months ago

Hamtramck, Michigan, United States Professional Moving & Storage INC Full time

We are seeking a skilled Customer Service Representative to join our team at Professional Moving & Storage INC. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients by addressing their inquiries, resolving technical issues, and delivering top-notch product and service information.

  • Key Responsibilities:
  • Respond to customer inquiries and concerns in a timely and professional manner
  • Provide detailed information about our products and services, including features, benefits, and usage
  • Troubleshoot and resolve technical issues related to our products and services
  • Document and update customer records to ensure accurate and up-to-date information
  • Develop and maintain a comprehensive knowledge base of our products and services to ensure seamless support
  • Qualifications:
  • Previous experience in customer service, sales, or a related field
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients
  • Ability to prioritize and multitask in a fast-paced environment
  • Positive and professional demeanor, with a strong commitment to delivering exceptional customer service
  • Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner