Retail Customer Service Representative

2 weeks ago


Grand Forks, North Dakota, United States Kohl's Full time
Position Overview

Job Summary

About the Position

As a key member of our retail team, you will provide outstanding customer service at the point of sale and throughout the customer journey, ensuring operational excellence and efficiency. Your role will involve facilitating swift service transactions while enhancing the overall shopping experience for our customers.

Key Responsibilities
  • Welcome customers with a friendly demeanor, assisting them with product inquiries and service needs, operating the cash register, scanning items, packaging purchases, and managing various payment methods.
  • Execute point of sale and customer service protocols in alignment with company standards, delivering prompt, courteous, and efficient service.
  • Achieve or surpass personal performance targets (e.g., credit applications, loyalty program enrollments).
  • Contribute to inventory accuracy by diligently completing all necessary point of sale and merchandise handling procedures.
  • Assist in onboarding new team members by sharing best practices, proper point of sale techniques, and utilizing available resources while upholding Kohl's brand values.
  • Engage in daily operational tasks (e.g., cash register balancing, change orders, restocking supplies).
All associates at Kohl's are expected to:
  • Act with integrity and honesty, promoting teamwork within an inclusive environment.
  • Exercise sound judgment and discretion in decision-making, involving appropriate partners when necessary.
  • Exhibit a customer-centric approach, anticipating customer needs and effectively resolving concerns.
  • Manage multiple responsibilities within set timelines.
  • Adhere to company policies, procedures, and standards.
  • Follow safety protocols to ensure the well-being of all associates and customers.
  • Receive and respond proactively to guidance from supervisors and other personnel.
  • Fulfill additional duties as assigned.
Qualifications

Required
  • Strong customer service abilities with excellent multitasking skills and attention to detail.
  • Effective verbal and written communication skills.
  • No prior retail experience is necessary.
  • Must be at least 16 years old.
  • Availability to work flexible hours, including days, evenings, weekends, and holidays.
Preferred
  • Experience in client-facing retail or service roles.
Compensation Begins At: $13.00

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