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Guest Services Manager

2 months ago

Redmond, Washington, United States CSM Corporation Full time

Front Desk Supervisor

Company Overview: CSM Corporation is looking for a committed Front Desk Supervisor to enhance our guest services and ensure outstanding visitor experiences.

  • Manage front desk functions, including assisting patrons with check-in/out processes and handling reservations
  • Lead team members to uphold exceptional standards of service, guest satisfaction, and financial performance
  • Provide training and mentorship to staff on service excellence and anticipating guest requirements
  • Work closely with management to align on business objectives and revenue enhancement strategies
  • Perform regular evaluations to ensure compliance with service standards and regulations

Requirements: A minimum of 2 years of experience in guest services within the hospitality sector, basic computer skills, and strong communication abilities are essential. A high school diploma or equivalent is mandatory.

Skills: Detail-oriented, customer-centric, and capable of thriving in a dynamic environment

Behaviors: Demonstrates leadership, organizational skills, and innovative problem-solving capabilities

Motivations: Driven by goal-setting, providing constructive feedback, and acknowledging team accomplishments

Education: High school diploma or equivalent (some college education preferred)

Experience: Previous experience in guest services is necessary

Licenses & Certifications: No specific licenses or certifications required