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Facilities Operations Manager
2 months ago
As a key player in our maintenance operations, you will significantly contribute to enhancing the resident experience. Collaborating closely with the Director of Maintenance, you will supervise the maintenance and porter teams to ensure that all repair and improvement requests are addressed promptly.
This is a live-in role
Key Responsibilities
Oversee the overall condition of the property, ensuring compliance with company standards for operations and safety.
Effectively organize and prioritize service requests and maintenance tasks to guarantee timely completion of all repairs.
Maintain accurate records related to preventative maintenance, service requests, and other essential reports.
Manage the turn-key operations to ensure that vacant units are ready for rent in accordance with the 5-day turnaround policy.
Perform necessary tasks and coordinate with third-party service vendors to meet the established timelines.
Inspect and track all make-ready units using our resident management software.
Schedule and oversee the work of porters and maintenance staff, as well as external contractors.
Ensure timely scheduling and completion of all contracted preventative services.
Maintain an adequate inventory of supplies and tools necessary for property maintenance.
Procure supplies as needed, adhering to standard purchasing procedures.
Prepare staffing schedules to ensure efficient work completion while adhering to budget constraints.
Implement a preventative maintenance program to reduce emergency repairs and service requests.
Follow company safety protocols and maintain the hazard communication program.
Promote safe work practices among on-site staff.
Assist in maintaining the property grounds, including sidewalks, public walkways, building exteriors, and garden areas, ensuring they are kept clean and attractive.
Coordinate timely snow removal as necessary.
Manage relationships with third-party companies and internal staff as required.
Conduct interviews, hire, and develop on-site maintenance and porter staff.
Foster a motivated team environment that delivers exceptional customer service.
Collaborate with the Director of Operations and General Manager to create property budgets and marketing strategies.
Solicit proposals and service agreements through a standardized bidding process.
Manage responsibilities and schedules for all team members based on business demands.
Document all emergencies and incidents using company reporting templates within 24 hours.
Schedule bi-annual safety audits with third-party firms.
Coordinate quarterly preventive maintenance inspections in residential units.
QualificationsHigh school diploma or GED required.
Ability to lift a minimum of 30 lbs.
Preferred 3-5 years of experience in maintenance management or a related field.
HVAC experience is a plus.
Strong time management skills, attention to detail, and thoroughness are essential.
Reliability and punctuality are crucial.
Excellent verbal communication skills with tenants, management, and colleagues.
Ability to work in various weather conditions.
Employee BenefitsGenerous paid time off policy with end-of-year rollover.
Ten paid company holidays.
Paid parental leave.
401k plan with company matching.
Discounted employee rent program.
Free parking and pre-tax commuter benefits.
Monthly bonus programs and employee referral incentives.
Discounts at in-house cafes.
Access to gym and pool facilities at any Urby location.
80% employer-sponsored medical, dental, and vision plans.
Health Savings Account and Flexible Spending Account with company matching.
Mental health support services available.
Company CultureDynamic work environment with a fast-paced, start-up atmosphere.
Company outings and team-building events.
Complimentary snacks and monthly team lunches.
Casual yet professional dress code.
Growth and Development OpportunitiesNetworking events and exclusive training sessions with industry experts.
Cross-training programs and tuition reimbursement options.