Facility Operations Manager
3 weeks ago
At SP Plus Corporation, we're driven by a promise to make every moment matter for a world on the go. Our team is dedicated to putting ourselves in the shoes of those we serve, delivering a unique combination of talented people and industry-leading technology that enables us to prioritize each and every moment. We recognize that time is scarce, and we're intentional about making the most of it.
As a Facility Manager, Valet Operations, you'll be responsible for delivering premier customer service to our clients, resolving client requests and concerns efficiently, and ensuring proactive communication with clients regarding opportunities to improve operations.
Key Responsibilities:
- Supervise valet attendant relations with clients to ensure that complaints, disagreements, or misunderstandings about rates or services are resolved diplomatically.
- Hire, develop, train, and supervise a team of employees.
- Identify proper staffing levels to complete duties, deliver superior customer service, and perform daily job functions.
- Ensure that proper parking, security, and cash control procedures are followed.
- Maximizing profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
- Identify all procurement and vendor service needs of the location.
- Perform general accounting duties such as accounts payable, payroll, and petty cash.
- Monitor facility maintenance for cleanliness standards.
- Monitor and review all damage claims.
- Implement all policies and procedures to ensure compliance with all OSHA laws.
Requirements:
- Demonstrates ability to lead, manage, and motivate team members.
- Prior experience developing budgets and P&L (Profit and Loss) review a plus.
- Ability to react and problem-solve quickly.
- Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.
SP Plus Corporation is an equal opportunity employer committed to diversity and inclusion. We do not tolerate harassment or retaliation against any employee or applicant based on protected characteristics or EEO rights.
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