Senior Operations Director

3 weeks ago


Neptune City, New Jersey, United States Morrison Healthcare Full time
Job Summary

As a Regional Director of Operations at Morrison Healthcare, you will lead a team of District Managers and other leaders in your region. Your primary goal is to achieve operational and financial objectives in a dynamic healthcare food service environment.

Key Responsibilities:
  • Lead, manage, and inspire a diverse team of District Managers, Resident District Managers, and/or Director of Dining Services to provide exceptional service within the food service department.
  • Drive self and team towards building strong relationships with clients at all levels and achieving KPIs (profitability, safety, engagement, etc.)
  • Serve on regional leadership team; regularly communicate with peers to share best practices, mitigate risks, champion diversity, and build community
  • Own all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; make decisions grounded in balance of risk/reward and short/long term implications
  • Support RVP in setting cultural tone in region; meet regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
  • Serve as representative/brand ambassador of the Morrison team to senior clients in territory, and act as escalation point
  • Work with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.)
  • Collaborate with key partners to support regional initiatives
  • Ensure compliance with QA, policy, and USDA program requirements, along with completing all reporting on time
  • Champion development in partnership with RVP within the region; conduct performance evaluations, along with succession planning, with focus on building multi-unit management skills; have full understanding of all roles in operation
  • Own the financial results/P&L for assigned territory, and work with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
  • Ensure consistent and fair administration of all policies and procedures
  • Recognize and anticipate marketplace trends; participate in regional strategic planning meetings
Requirements:

Bachelor's or master's degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution or other Support Services areas in lieu of degree

Preferred Qualifications:
  • Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
  • Proven track record of growing a business and leading teams, along with strong financial acumen
  • Ability to think quickly, analytically, strategically, and accurately
  • Expert client relationship, influencing, listening, and communications (written and verbal) skills
  • Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient
  • Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
  • Proficient in the use of Microsoft Suite


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