Senior Operations Director
3 weeks ago
As a Regional Director of Operations at Morrison Healthcare, you will lead a team of District Managers and other leaders in your region. Your primary goal is to achieve operational and financial objectives in a dynamic healthcare food service environment.
Key Responsibilities:- Lead, manage, and inspire a diverse team of District Managers, Resident District Managers, and/or Director of Dining Services to provide exceptional service within the food service department.
- Drive self and team towards building strong relationships with clients at all levels and achieving KPIs (profitability, safety, engagement, etc.)
- Serve on regional leadership team; regularly communicate with peers to share best practices, mitigate risks, champion diversity, and build community
- Own all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; make decisions grounded in balance of risk/reward and short/long term implications
- Support RVP in setting cultural tone in region; meet regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
- Serve as representative/brand ambassador of the Morrison team to senior clients in territory, and act as escalation point
- Work with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.)
- Collaborate with key partners to support regional initiatives
- Ensure compliance with QA, policy, and USDA program requirements, along with completing all reporting on time
- Champion development in partnership with RVP within the region; conduct performance evaluations, along with succession planning, with focus on building multi-unit management skills; have full understanding of all roles in operation
- Own the financial results/P&L for assigned territory, and work with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
- Ensure consistent and fair administration of all policies and procedures
- Recognize and anticipate marketplace trends; participate in regional strategic planning meetings
Bachelor's or master's degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution or other Support Services areas in lieu of degree
Preferred Qualifications:- Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
- Proven track record of growing a business and leading teams, along with strong financial acumen
- Ability to think quickly, analytically, strategically, and accurately
- Expert client relationship, influencing, listening, and communications (written and verbal) skills
- Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient
- Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
- Proficient in the use of Microsoft Suite
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