Patient Care Coordinator
2 weeks ago
Are you passionate about delivering exceptional patient care and creating a positive experience for our patients and families? We are seeking a Full-Time Patient and Family Concierge to join our team at UPMC Passavant.
About the Role:This is a unique opportunity to make a meaningful impact on the lives of our patients and families. As a Patient and Family Concierge, you will be responsible for providing exceptional customer service, responding to patient needs, and ensuring a seamless experience for our patients and families.
Responsibilities:- Provide exceptional customer service to patients and families, responding to their needs and concerns in a timely and professional manner.
- Assist patients and families with navigation of the hospital, including providing directions and information about hospital policies and procedures.
- Collaborate with the healthcare team to ensure that patient needs are met and that the patient experience is exceptional.
- Participate in quality improvement initiatives to enhance the patient experience and improve patient outcomes.
- High School diploma or equivalent required.
- Previous experience in healthcare or customer service preferred.
- Ability to work in a fast-paced environment and provide exceptional customer service in a high-pressure situation.
- Strong communication and interpersonal skills.
UPMC is an equal opportunity employer and is committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are proud to be a part of the University of Pittsburgh Medical Center, a world-renowned healthcare system dedicated to providing exceptional patient care and advancing medical research and education.
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