Care Coordinator

3 weeks ago


Pittsburgh, Pennsylvania, United States Pantherx Specialty LLC Full time
Job Description

PANTHERx Rare Pharmacy is seeking a highly motivated and compassionate Care Coordinator to join our team. As a Care Coordinator, you will play a critical role in ensuring the highest quality outcomes for our patients living with rare and devastating diseases.

Key Responsibilities:

  • Communicate with patients and prescribers to coordinate necessary vaccines and ensure compliance with REMS programs.
  • Assist patients with financial assistance programs, including Quick Start, Bridge, Copayment Assistance, PAP, and Product Replacement.
  • Process pharmacy claims accurately and timely, and discuss financial responsibility with patients.
  • Interact with patients over the phone to coordinate prescription refills, update billing information, and address patient concerns.
  • Collaborate with healthcare providers, pharmacists, and manufacturer representatives to ensure seamless patient care.

Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred.
  • Excellent communication, organizational, and interpersonal skills.
  • 1-3 years of customer service experience, preferably in a specialty pharmacy call center environment.

Work Environment:

This role operates in a professional office environment, requiring regular use of standard office equipment and frequent communication with patients and healthcare providers.

Benefits:

PANTHERx Rare Pharmacy offers a comprehensive benefits package, including medical, dental, vision, health savings, and flexible spending accounts, 401K with employer matching, and an Employee Assistance Program.



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