Sales Support Representative II

4 weeks ago


Stuart, Florida, United States MILLENNIUMSOFT Full time

Job Title: Sales Support Representative II

Job Summary:

We are seeking a highly skilled Sales Support Representative II to join our team at MillenniumSoft. In this role, you will be responsible for obtaining necessary documentation from physicians to substantiate a patient's need for medical supplies for submission to their insurance.

Key Responsibilities:

  • Professionally contact physician office staff via phone, fax, and/or email to obtain medical documentation.
  • Develop and maintain knowledge in Medical Supplies and/or Insurance Guidelines.
  • Ability to identify and professionally resolve customer service-related issues.
  • Works in conjunction with Sales Ops to identify and support customer service-related initiatives as defined by company goals and objectives.
  • Meets or exceeds daily, weekly, and monthly inbound or outbound call goals in conjunction with productivity measurements as communicated by their direct supervisors.
  • Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes.
  • Track daily production and submit daily sales logs to direct supervisor.
  • Ability to work within Special Projects, Progress Notes, and/or Service Tickets Team as business needs may indicate.

Requirements:

  • High School Diploma or general education degree (GED); 2-3 years prior Medical Industry experience with call center or customer service and/or 12 months-18 month prior exp. as an representative with a minimum performance level of 'meets expectations.'
  • Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
  • Ability to write internal and external business correspondence.
  • Ability to effectively present information and respond to questions from management, team members, and/or customers.

Work Environment:

  • The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.
  • The work environment is a temperature-controlled office environment under normal office conditions.


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