Sales Support Representative II
4 weeks ago
Job Title: Sales Support Representative II
Job Summary:
We are seeking a highly skilled Sales Support Representative II to join our team at MillenniumSoft. In this role, you will be responsible for obtaining necessary documentation from physicians to substantiate a patient's need for medical supplies for submission to their insurance.
Key Responsibilities:
- Professionally contact physician office staff via phone, fax, and/or email to obtain medical documentation.
- Develop and maintain knowledge in Medical Supplies and/or Insurance Guidelines.
- Ability to identify and professionally resolve customer service-related issues.
- Works in conjunction with Sales Ops to identify and support customer service-related initiatives as defined by company goals and objectives.
- Meets or exceeds daily, weekly, and monthly inbound or outbound call goals in conjunction with productivity measurements as communicated by their direct supervisors.
- Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes.
- Track daily production and submit daily sales logs to direct supervisor.
- Ability to work within Special Projects, Progress Notes, and/or Service Tickets Team as business needs may indicate.
Requirements:
- High School Diploma or general education degree (GED); 2-3 years prior Medical Industry experience with call center or customer service and/or 12 months-18 month prior exp. as an representative with a minimum performance level of 'meets expectations.'
- Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
- Ability to write internal and external business correspondence.
- Ability to effectively present information and respond to questions from management, team members, and/or customers.
Work Environment:
- The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.
- The work environment is a temperature-controlled office environment under normal office conditions.
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