Retail Specialist

1 week ago


Metairie, Louisiana, United States Asurion Full time
Job Overview

We are seeking a skilled Retail Specialist to join our team at Asurion. As a key member of our Customer Solutions InStore team, you will be responsible for delivering exceptional customer experiences and providing technical expertise to resolve customer issues.

Key Responsibilities
  • Travel to various locations within the district to provide technical support and sales services
  • Be the face of Asurion and deliver personalized customer experiences
  • Provide technical expertise and troubleshoot customer electronic devices
  • Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
  • Responsible for monitoring virtual messaging platforms and upselling Asurion home+ products
  • Complete initial 5-week training, including Apple & Samsung Certifications
  • Manage inventory and partner with cross-functional teams to deliver programs and processes
Requirements
  • 1+ years of customer service/sales experience
  • 6+ months experience with product service support or electronics troubleshooting (preferred)
  • Ability to work a flexible retail schedule and travel up to 50 miles from store to store
  • Valid driver's license and satisfactory driving record
  • Basic knowledge of Microsoft Office and mobile devices
What We Offer
  • Certifications and ongoing training
  • Competitive hourly pay and performance-based bonuses
  • Benefits, including health, dental, and vision insurance
  • Paid Time Off and career growth opportunities
  • Uniform allowances and mileage reimbursement

We take pride in creating a work culture where employees are valued and empowered to succeed. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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